Julie Hardie
Sarasota,FL
Summary
Dynamic and results-oriented professional with extensive experience at the State Attorney's Office 12th Judicial, excelling in court filing and client communication. Demonstrated ability to enhance attorney productivity and client satisfaction through meticulous document preparation and efficient multi-tasking. Skilled in Stac, Outlook, Jacs, with a proven track record of streamlining operations and fostering positive client relationships.
Overview
19
19
years of professional experience
Work History
Legal Secretary
State Attorney's Office 12th Judicial
04.2016 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Created, indexed, and maintained client binders.
- Scheduled all appointments, appearances and briefings.
- Developed and maintained filing and retrieval systems.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
- Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
- Streamlined office procedures for increased efficiency in handling legal matters.
- Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
- Contributed to positive client experiences by offering attentive support during consultations with attorneys.
- Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
- Managed complex legal document preparation to ensure compliance with court deadlines, contributing to firm's reputation for reliability.
- Improved efficiency in legal research and documentation by training new staff on best practices and software tools.
- Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
- Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly.
- Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances.
- Conducted thorough legal research for case preparation, enabling attorneys to argue more effectively in court.
- Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
- Streamlined communication between attorneys and clients by setting up secure online portal for document exchange and updates.
- Completed data entry of legal documents into electronic filing systems.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Tankless, Inc
Administration/Sales Services Supervisor
09.2015 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Office Manager
Maya International
10.2012 - 09.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Customer Service Assistant
Paws Plus
09.2010 - 10.2012
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Collaborated with other departments to guarantee customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Lead Customer Service Coordinator
Banfield The Pet Hospital
12.2009 - 08.2010
- Enhanced customer satisfaction by addressing inquiries efficiently.
- Coordinated customer service efforts to improve response times.
- Resolved customer issues, ensuring high levels of satisfaction.
- Developed training materials for onboarding new team members.
- Improved client retention with effective problem-solving strategies.
- Collaborated with sales team to align service offerings with client needs.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Property Services Rep II
PCM
06.2006 - 03.2009
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Assisted customers with product information to ensure informed purchasing decisions.
- Improved service delivery with efficient handling of customer requests.
- Managed customer interactions, ensuring a positive experience.
- Provided exceptional support to increase customer loyalty.
- Resolved complaints to enhance customer retention.
- Handled customer transactions for accurate billing and payments.
- Liaised with various departments for swift resolution of customer issues.
- Enhanced communication with active listening and clear responses.
- Updated customer records for accurate data management.
- Addressed customer concerns to uphold company reputation.
- Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
Education
Associate of Arts - Legal
State College of Florida
Bradenton, FLSkills
- Court filing
- Document formatting
- Efficient multi-tasker
- Appointment setting
- Word processing
- Document filing
- Calendar management
- Client communication
- Client correspondence
- Phone etiquette
- Document preparation
- Typing speed 65 WPM
- Administrative support
- Case management
- Drafting legal documents
- Proficient in Stac, Outlook, Boms
Work Preference
Desired Job Title
Legal SecretaryAdministrative AssistantWork Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Legal Secretary
State Attorney's Office 12th Judicial
04.2016 - Current
Tankless, Inc
Administration/Sales Services Supervisor
09.2015 - 04.2016
Office Manager
Maya International
10.2012 - 09.2015
Customer Service Assistant
Paws Plus
09.2010 - 10.2012
Lead Customer Service Coordinator
Banfield The Pet Hospital
12.2009 - 08.2010
Property Services Rep II
PCM
06.2006 - 03.2009
Associate of Arts - Legal
State College of Florida
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