Julie Harris
Vancouver,WA
Summary
Dynamic professional with a proven track record at Vancouver Toyota, excelling in contract management and customer service. Skilled in document review and legal compliance, I fostered strong vendor relationships and enhanced team performance through effective communication, and consistently delivered high-quality support while maintaining meticulous attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Contracts Clerk
Vancouver Toyota
05.2008 - Current
- Supported contract administration by tracking deadlines and renewal dates.
- Maintained organized filing system for contracts to ensure easy access and retrieval.
- Collaborated with team members to gather necessary documentation for contract processing.
- Conducted research on vendor agreements to ensure adherence to company policies.
- Utilized contract management software to input data and manage workflows efficiently.
- Successfully resolved disputes with vendors through effective communication and problem-solving skills.
- Managed multiple contracts simultaneously while maintaining attention to detail and meeting deadlines.
- Provided timely support to colleagues by addressing any concerns or questions about contractual matters.
- Reduced risk exposure by identifying potential issues within contracts before they escalated into larger problems.
- Meticulously maintained accurate records of contract modifications, amendments, and renewals to ensure seamless management of ongoing agreements.
- Developed strong relationships with vendors, leading to smoother negotiations and better terms.
Service Call Center Agent
Vancouver Toyota
05.2008 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed service scheduling, optimizing technician availability and reducing wait times.
- Trained new staff on call handling procedures, improving team performance and knowledge retention.
- Implemented process improvements, streamlining workflow and increasing operational efficiency.
- Coordinated follow-up communications with customers to ensure issue resolution and service quality.
Receptionist
Vancouver Toyota
05.2008 - Current
- Managed multi-line phone system to direct calls efficiently.
- Coordinated scheduling for appointments and meetings for staff.
- Maintained organized front desk area to enhance visitor experience.
- Processed incoming and outgoing mail with accuracy and timeliness.
Education
Certificate - Healthcare Customer Service Paraprofessional
Skills
- Document review
- Legal compliance
- Proofreading expertise
- Teamwork
Professional telephone etiquette
Insurance verification
Data entry experience
Healthcare regulations
Professional telephone demeanor
Information protection
HIPAA compliance
Medical terminology
Issue research
Problem-solving
Time management
Attention to detail
Punctual and hardworking
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Contracts Clerk - Vancouver Toyota
05.2008 - Current
Service Call Center Agent - Vancouver Toyota
05.2008 - Current
Receptionist - Vancouver Toyota
05.2008 - Current
Futro Health - Certificate, Healthcare Customer Service Paraprofessional