Julie Hartzell
Snowflake,AZ
Summary
Medical professional, multi-faceted in the healthcare industry. Strong analytical background, great understanding of medical terminology, and expert understanding in medical insurance and authorizations. Strong medical office skills as well as customer service. Reliable, pays attention to detail and always willing to take on new tasks.
Overview
26
26
years of professional experience
1
1
Certification
Work History
ROI Specialist- Medical Records
Ensemble Health Partners
08.2022 - 12.2023
- Provide medical records to various requesting entities, such as patients, medical facilities, insurance companies, etc.
- Answer the main phone line for the medical records department, as well as operate a customer service window for those who want to come in person to request.
- Operate the PACS system to provide radiologic imaging to requesting entities as well.
HIM Specialist- Medical Records
Ensemble Health Partners
08.2021 - 08.2022
- Collect medical charts from different departments within the hospital.
- Prepped and batched multiple patient charts, as well as single patient charts and records, to scan into the record system.
- Maintained the system by updating and correcting patient charts.
- Released medical records to patients, as well as to requesting entities.
Patient Registrar- Urology
Summit Healthcare
10.2018 - 04.2019
- I answered phone lines, scheduled patients, and directed them where they needed to go.
- I ran the front desk entirely, checked in patients, and gave follow-up appointments.
- Verified insurance and authorizations, and general front desk duties.
- Collected co-pays and started payment plans.
- Monitored compliance with healthcare regulations related to patient information handling and privacy standards.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
Front desk clerk
Sunrise Surgical and Ambulatory Center
06.2017 - 10.2018
- Responsible for opening the center.
- Worked at the front desk, admitting patients for surgery, and ensuring insurance and authorizations match.
- Answering and directing phone calls.
- Proofreading, editing, and faxing physicians' medical dictation.
- Processed medical record requests, pathology reports, and referrals.
- Filing and general office duties.
- Scheduling, requesting authorizations for surgeries.
- Maintained accurate patient records using electronic health record systems.
Office Manager
White Mountain Transmission
04.2011 - 12.2014
- Generated and submitted monthly state tax forms, as well as being in charge of payroll and billing.
- General office duties, answering phones, and greeting customers.
- Scheduling customers.
- In charge of the company website and advertising.
Underwriter Assistant to Underwriter II
Healthnet of Arizona
06.2003 - 03.2011
- I began there as an underwriting assistant and worked my way up to an underwriter II.
- As an assistant, I worked with the underwriters and sales executives in various duties, from data entry of groups into the system, maintaining the underwriting database, to creating and maintaining tracking logs, and general office work.
- I was promoted to an Underwriter I in 2004. I was responsible for maintaining a healthy business in my block of small groups (2-50 lives). Assessing demographics, health history, and medical conditions while still being competitive in our rates for both new businesses, as well as renewing business each month.
- I was promoted to an Underwriter II in 2006. I was still responsible for small groups (2-50 lives), new and renewing, but my block of business was larger, and I was now helping out in Individual Underwriting, which was more medically in-depth, requiring me to collaborate with nurses on staff and be able to read medical coding and terminology.
- Spearheaded the project to change our files from paper to electronic in 2010.
Underwriting Clerk
Pacificare of Arizona
04.1998 - 06.2003
- I began at PacifiCare as a temp, and I was retained and hired originally in the claims department. I worked on the project of converting records to an electronic system, and I entered claims into the new database, as well as processed UB forms.
- I transferred to the underwriting department in 1999, where I aided the individual underwriters with general duties such as filing, mailings, and other various tasks.
- I then moved to the info coordinator position, where I began learning some underwriting duties and generating rates without medical.
- Collaborated with underwriters to assess risk factors and determine policy eligibility.
Education
Diploma -
Tempe High
Tempe, AZ01.1993
Graduate Certificate - Certified Revenue Cycle Rep
Healthcare Financial Management Assoc
Westchester, IL02-2022
No Degree - Microsoft Excel Complete Training
Fred Pryor Seminar
Tempe, AZSkills
- Medical record retrieval
- Patient privacy compliance
- HIPAA regulations
- PACS system operation
- Electronic health records
- Chart preparation
- Data entry accuracy
- Customer service excellence
- Insurance verification processes
- Authorization management
- Health information management
- HIPAA compliance
- Medical terminology
- Document scanning
- Records management
- Case management
- Medical transcription
- Medical software proficiency
- Work well independently
- Electronic medical records handling
- Scanning and imaging software
- New patient chart preparation
- Release of information
Certification
CRCR certified 2022-02-02, HFMA- current
Section name
- 09/14/2017
- To whom it may concern
- This is a letter of recommendation for Julie Hartzell. She has been a phenomenal employee at Sunrise Ambulatory Surgical center for over a year. We are sad to see her leave but understand her need for a more comprehensive benefit package.
- Although Julie has performed as a part time worker she has given us full time results. She wears many hats and has excelled in each new task given to her. We have expanded her role at the center many times and each time she has quickly learned new skill sets and helped to improve our facility.
- For example, she had never worked on insurance eligibility and benefits. She easily understood the training and helped to reduce our AR by catching insurance and demographic mistakes. We have appreciated the positive impact that Julie has had on our facility and I know that she would have the same impact with your company.
- Brad Stoddard
- CEO – Sunrise ASC
Timeline
ROI Specialist- Medical Records
Ensemble Health Partners
08.2022 - 12.2023
HIM Specialist- Medical Records
Ensemble Health Partners
08.2021 - 08.2022
Patient Registrar- Urology
Summit Healthcare
10.2018 - 04.2019
Front desk clerk
Sunrise Surgical and Ambulatory Center
06.2017 - 10.2018
Office Manager
White Mountain Transmission
04.2011 - 12.2014
Underwriter Assistant to Underwriter II
Healthnet of Arizona
06.2003 - 03.2011
Underwriting Clerk
Pacificare of Arizona
04.1998 - 06.2003
Diploma -
Tempe High
Graduate Certificate - Certified Revenue Cycle Rep
Healthcare Financial Management Assoc
No Degree - Microsoft Excel Complete Training
Fred Pryor Seminar