Julie Hazel
Granbury,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Working with patients service, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience. History of meeting Patients & Company's need with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
21
21
years of professional experience
Work History
Patient Care Coordinator
Cheyne Eye Center
Granbury, TX
10.2018 - Current
- Providing friendly and welcoming atmosphere to patients while making sure all information is current and accurate
- Have grown in knowledge of insurance, optical and assistance with patients
- Assisted patient's with personal information, vision and medical plans
- Look up vision plans and some medical insurance
- Work with a front desk team to assist pt and one another in whatever function needed
- Check patients out
- Collecting funds for visit
- Balance books at the end of each day.
- Help lead team huddles in the morning to update co-workers on any changes for the day and to encourage them for being a great team.
Administrative Assistant
STANLEY, SCHAFFER AND ASSOCIATES
Dimmitt, TX
08.2009 - 10.2017
- Provided friendly and hospitable customer service to clients while assisting the Accountants with paperwork for IRS purposes, as well as, in house needs
- Grew in knowledge of the intricacies of tax preparation, and organization for a multi-accountant office
- Assisted clients in completing tax documentation for filing
- Answered heavy phone volume, 20+ line phone
- Drafted letters to the IRS and clients regarding taxes
- Bank deposits
- Paid all office bills
- Sending and receiving mail
- Ordered all office supplies on a monthly basis
- Friendly and hospitable customer service.
Office Manager
DOUBLE D'S TERMITE AND PEST CONTROL
Cleburne, TX
09.2006 - 10.2008
- Led the office in distributing duties, schedules and handling customers on a personal, and respectable basis
- Greatly enhanced efficiency and organization in all areas of office administration, as well as computer skill
- Motivate and train employees to provide a high-quality experience and excellent service for customers, leading by example in all areas
- Built a team atmosphere amongst the employees
- Answer heavy volume, 7-line phones
- Prepare deposits for banking
- Prepare invoices and statements
- Maintain filing system and update customer and department's records
- Work one on one with customers to sell (pest) products, and schedule treatments for their homes and or business.
Co-Owner
PAINTING THE TOWN
Granbury, TX
12.2002 - 09.2006
- Enhanced skills and organizational abilities in scheduling, and administration
- Learned several painting techniques, and became very efficient at setting a time frame for a project and accomplishing the task
- Prepared bids for projects, presented bids, and project goals
- Schedule and coordinate meetings for bids, projects, and walk thrus
- Attended training work shops, and made progression in abilities to accomplish a variety of faux finishes
- Built a self-owned business by acquiring 75+ customers and maintaining their business over the duration of the company.
Education
Bachelor of Arts in Education - Elementary Education
TARLETON STATE UNIVERSITY
Skills
- HIPAA Compliance
- Patient Care Coordination
- Organizational standards
- Payment Collection
- Claims Processing
- Insurance Verification
- Patient Education
- Appointment Scheduling
- Filing and Recordkeeping
- Interdepartmental Collaboration
- New Hire Training
- Critical Thinking Skills
- Cross-Functional Teamwork
- Strategic Planning
- Goal Setting
- Patient Assessment
- Creative Problem-Solving
- Policy compliance
- Healthcare knowledge
- Attention to Detail
- Patient documentation
- Verbal and written communication
- Patient Care
- Organizational Skills
- Customer Service
- Patient Records Management
- Scheduling
- Relationship Building
- Proficient in [Software]
- Patient Outreach and Follow-Up
- Performance Improvement
References Available
True
Timeline
Patient Care Coordinator
Cheyne Eye Center
10.2018 - Current
Administrative Assistant
STANLEY, SCHAFFER AND ASSOCIATES
08.2009 - 10.2017
Office Manager
DOUBLE D'S TERMITE AND PEST CONTROL
09.2006 - 10.2008
Co-Owner
PAINTING THE TOWN
12.2002 - 09.2006
Bachelor of Arts in Education - Elementary Education
TARLETON STATE UNIVERSITY
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