Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julie Head

Waukee,IA

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Skilled in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and patient satisfaction.


Overview

22
22
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

MercyOne Waukee Pediatrics
02.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.

Bus Driver

West Des Moines Community Schools
07.2022 - 01.2024
  • Develop positive relationships with students, faculty and parents to support continuous rapport and communications
  • Complete pre-trip and post trip bus inspections and documented information in vehicle logs
  • Adhere to scheduled routes and accomplished timely drop offs and pick-ups to comply with preset route criteria
  • Maintained IA driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.

Owner/Operator

D&J Transportation, LLC
05.2012 - 07.2022
  • Managed day-to-day business operations.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Completed accurate logs of deliveries.
  • Performed pre and post trip inspections.
  • Communicated and coordinated with dispatch.
  • Interacted with customers in a professional manner.
  • Verified loads for accuracy.

HR Assistant and Accounting/Purchasing Clerk

Denison Job Corps Center
07.2003 - 05.2012
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Organized new employee orientation schedules for new hires.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices.
  • Tracked and reconciled bank statements.
  • Recorded accounts payable and receivable accounts.
  • Participated in financial audits.

Education

High School Diploma -

Dow City Community School
Dow City, IA
05.1984

Skills

  • Effective Communication
  • Strong Interpersonal Skills
  • Time Management
  • Proficient in Phreesia, AEHR, PPMS, EPIC
  • Proficient in Word and Excel
  • Professionalism
  • Detail oriented
  • Front office management

Certification

  • Basic Life Support Certificate
  • Child Abuse Mandatory Reporter Training
  • Dependent Adult Abuse Mandatory Reporter


Timeline

Front Desk Receptionist

MercyOne Waukee Pediatrics
02.2024 - Current

Bus Driver

West Des Moines Community Schools
07.2022 - 01.2024

Owner/Operator

D&J Transportation, LLC
05.2012 - 07.2022

HR Assistant and Accounting/Purchasing Clerk

Denison Job Corps Center
07.2003 - 05.2012

High School Diploma -

Dow City Community School

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Julie Head