Julie Headspeth
Atlanta,GA
Summary
A seasoned professional with years of experience in administrative roles and sales, excelling in client relationship management, customer satisfaction, and sales strategies. Proficient in MS Office, CRM, and inventory management systems. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Fulton County Government
Atlanta
01.2017 - Current
- Coordinate administrative functions for departmental operations, including personnel management, budgeting, finance, purchasing, and records administration
- Supervise staff, assign workloads, set priorities, and ensure adherence to policies and procedures
- Create, edit, and distribute reports and correspondence with precision
- Communicate and enforce personnel and administrative protocols
- Manage department calendars, schedule meetings, conferences, and training sessions
- Oversee the implementation of special projects, budget execution, and grant management
- Maintain organized office files, manage spreadsheets, and develop presentations to enhance productivity
- Transcribe minutes of executive meetings accurately
- Collaborate with auditors, providing necessary support and clerical assistance
- Train junior staff on proper procedures and reporting standards.
Sales Consultant
Coldwater Seals
Atlanta
10.2012 - 01.2024
- Generated leads through strategic outreach, increasing lead generation by 40%
- Converted prospects to customers at a rate of 35%, expanding the customer base by 25%
- Collaborated with customer service to create quotes and orders, contributing to $500,000 in new business
- Enhanced conversion rates by 20% through targeted specification samples
- Streamlined lead conversion time by 30% through effective tracking and follow-up
- Maintained a 95% customer satisfaction rate through responsive phone and email support
- Increased upsell opportunities by 15% through customer education
- Improved customer retention by 10% through proactive issue identification and resolution
- Expanded market share by 5% through diligent market research
- Closed deals worth over $200,000 through persuasive sales presentations
- Aligned sales and marketing strategies, boosting sales by 10%
- Generated $150,000 in revenue through trade show and event engagement
- Negotiated contracts effectively, increasing average deal size by 20%
- Nurtured client relationships for sustained satisfaction
- Upsold products and services, adding $100,000 to revenue.
Customer Service Manager
Medictronics
Atlanta
02.2012 - 01.2021
- Manage customer claim sessions for 24/7 delivery services and support inquiries related to medical equipment transportation
- Ensure timely and accurate responses to customer inquiries, enhancing customer satisfaction
- Determine appropriate resolutions using instructional materials, demonstrating a solutions-oriented approach
- Conduct outbound calls to verify contacts, maintaining clear and efficient communication
- Provide courteous and efficient service through phone and chat interactions
- Adhere to policies and procedures to foster customer loyalty and prevent objections
- Manage and respond to communications promptly, ensuring customer needs are addressed effectively
- Listen to and document customer concerns, resolving issues whenever possible
- Demonstrate strong communication skills in handling high-volume calls with exceptional service
- Develop expertise in customer service, particularly in phone support, enhancing the customer experience
- Utilize technical skills and logical reasoning to solve complex problems
- Enhance service quality with facial recognition capabilities, personalizing interactions
- Maintain high levels of proficiency, attention to detail, and interpersonal skills
- Efficiently manage multiple customers in online sessions, demonstrating strong multitasking abilities
- Handle inbound calls while providing online support, showcasing versatility in service delivery
- Exhibit strong time management and ensure reliable attendance, contributing to team efficiency
- Communicate effectively via instant messaging, leveraging various communication channels
- Work independently to deliver practical solutions and excel in a collaborative team setting.
Education
Bachelor of Arts in Business Administration -
Georgia State University
Atlanta, GASkills
- Time Management
- Organization
- Communication
- Interpersonal Skills
- Problem-Solving
- Critical Thinking
- Multitasking
- Prioritization
- Attention to Detail
- Professionalism
- Empathy
- Active Listening
- Patience
- Adaptability
- Conflict Resolution
- Positive Attitude
- Clear Communication
- Customer Focus
- Teamwork
- Service Mentality
- Correspondence Management
- Correspondence Preparation
- Calendars management
- Data Entry
- Meeting Coordination
- Document Management
- Data Collection
- Presentation Preparation
Certification
- Certified Customer Service Professional (CCSP)
- Certified Administrative Professional (CAP)
Softskillscustomerservice
- Empathy
- Active Listening
- Patience
- Adaptability
- Conflict Resolution
- Positive Attitude
- Clear Communication
- Customer Focus
- Teamwork
- Service Mentality
Softskillsadmin
- Time Management
- Organization
- Communication
- Interpersonal Skills
- Problem-Solving
- Critical Thinking
- Multitasking
- Prioritization
- Attention to Detail
- Professionalism
Leadership Experience
Led a team to surpass sales targets while maintaining excellent customer satisfaction scores, demonstrating strong leadership and motivational skills.
Languages
- English (Native)
- Spanish (Fluent)
References
Available upon request.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Administrative Coordinator
Fulton County Government
01.2017 - Current
Sales Consultant
Coldwater Seals
10.2012 - 01.2024
Customer Service Manager
Medictronics
02.2012 - 01.2021
Bachelor of Arts in Business Administration -
Georgia State University