Julie Heide
Shawnee,KS
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Owner and Operator
Ritual Beauty LLC
Kansas City , MO
2021.06 - Current
- Managed daily operations of business.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Set pricing structures according to market analytics and emerging trends.
- Developed strategic plans to increase profitability and efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Built relationships and exceptional rapport with clientele.
- Maintained cleanliness of treatment room and equipment between appointments.
- Processed payments, set up appointments, and promoted new products and services to help meet business objectives.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Developed relationships with vendors for procurement of necessary supplies and equipment.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
- Effectively communicated with clients in a professional and personable manner.
- Procured new clientele through effective social media marketing and word-of-mouth.
- Developed and managed a professional website to promote services and expand business reach.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Kept detailed accounting reports for taxes.
Esthetician
Etiquette Beauty
Kansas City , Missouri
2017.03 - 2021.05
- Provided excellent customer service and skincare treatments to clients.
- Greeted clients upon arrival to spa and provided information about services offered.
- Provided customized lash extension services.
- Processed payments, set up appointments and promoted new products and services to help meet business goals.
- Provided holistic facial treatments.
- Conducted comprehensive skin consultations to ensure optimal client satisfaction.
- Built positive client relationships and guided clients through treatments.
- Marketed skills and services on social media to procure new clientele.
- Managed incoming calls and maintained a high standard of professionalism during client interactions.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Ensured compliance with state regulations related to sanitation and health standards.
- Communicated effectively with team in regards to scheduling, client interactions, and cleanliness.
- Set up treatment rooms and sanitized equipment.
- Meticulously maintained spa appearance and cleanliness.
Skincare Consultant and Manager
Sephora
Leawood , KS
2011.05 - 2018.05
- Managed daily operations of the store, including opening and closing procedures.
- Managed day-to-day operations of the store including scheduling appointments and managing staff members.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Resolved conflicts among staff, maintaining a harmonious workplace.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed daily store operations, ensuring a seamless shopping experience for customers.
- Implemented loss prevention strategies to minimize shrinkage and theft.
- Maintained high standards of store presentation and visual merchandising.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data regularly to identify opportunities for increasing revenue.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Supported retail associates to drive quality performance and experiences for guests.
- Executed promotional activities such as store events, special offers.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Monitored inventory and cash to keep location running smoothly.
- Utilized point-of-sale software system for processing payments accurately and efficiently.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Stocked shelves with merchandise and ensured that all displays were properly labeled and organized according to brand guidelines.
- Performed facial treatments such as cleansing, exfoliating, toning, moisturizing, massage therapy.
- Conducted in-depth consultations with clients, discussing their goals, lifestyle habits, and skin concerns.
Education
Esthetics
Johnson County Community College
Overland Park, KS2012-05
High School Diploma -
Maranatha Academy
Shawnee, Kansas2010-05
Skills
- Professionalism
- Writing
- Typing Proficiency
- Computer Skills
- Teamwork and Collaboration
- Time Management
- Flexibility
- Communication
- Client Service
References
References available upon request.
Timeline
Owner and Operator
Ritual Beauty LLC
2021.06 - Current
Esthetician
Etiquette Beauty
2017.03 - 2021.05
Skincare Consultant and Manager
Sephora
2011.05 - 2018.05
Esthetics
Johnson County Community College
High School Diploma -
Maranatha Academy
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