Julie Held
Lowell,IN
Summary
Tech-savvy CAD Manager with 8 years of comprehensive experience in the rail industry. Proficient in CAD software paired with expertise in PTC troubleshooting. Recognized for using common sense, hands-on approach to find ways to improve productivity and workflow to minimize train delays.
Overview
8
8
years of professional experience
Work History
CAD Manager
Metra Railroad
Chicago, IL
12.2021 - Current
- Data Entry in CAD
- Troubleshooting PTC related issues
- Assisting Chief dispatchers
- Troubleshooting TMDS
- Document reporting
- Proactively monitor train movement and minimizing delays
- Contact other railroads with issues relating to PTC and train movement.
Supervisor of Operations
Canadian National Rail Road
Homewood, IL
04.2018 - 12.2021
- Established positive and effective communication among multiple teams and leadership.
- Identified and resolved PTC related issues
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of PTC issues.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels .
- Proactively monitor trains to detect issues.
- Diagnose and resolved technical hardware and software issues.
- Followed up with train crews and managed fuel usage.
- Worked as a liaison between departments creating and implementing a single pane tool.
PTC Helpdesk Agent
Canadian National Railroad
Homewood , IL
03.2016 - 03.2018
- Explained to crews technical information in clear terms to promote better understanding and resolve PTC related issues.
- Responded to support requests from end users and patiently walked individuals through basic PTC troubleshooting tasks.
- Provided Tier one support
- Created tickets
- Monitored systems in operation and input commands to troubleshoot areas.
- Analyzed PTC issues to identify troubleshooting methods needed for quick remediation.
Accounts Payable Clerk
Canadian National Railroad
Homewood , IL
11.2014 - 04.2016
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Investigated daily variances and corrected errors to resolve discrepancies with Pcards and M9 contracts.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2004
Skills
- Operational Planning
- Company Standards
- Team Meetings
- Office Operations
- Engineering Technical Support
- Operational Efficiency
- Clerical Support
Timeline
CAD Manager
Metra Railroad
12.2021 - Current
Supervisor of Operations
Canadian National Rail Road
04.2018 - 12.2021
PTC Helpdesk Agent
Canadian National Railroad
03.2016 - 03.2018
Accounts Payable Clerk
Canadian National Railroad
11.2014 - 04.2016
High School Diploma -
Penn Foster Career School
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