Summary
Overview
Work History
Education
Skills
Accomplishments
trained as ICD-9 coder
Timeline
Manager

Julie Herrera

McArthur,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Seek and maintain employment that offers professional challenges utilizing interpersonal skills Excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Manager

Herr Enterprises
01.2015 - 12.2020
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring activities and mentoring team members.
  • Evaluated workers' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers.
  • Established and updated work schedules to account for changing suppliers and expected workloads.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending by restructuring budgets for labor costs, capital assets, purchasing.

Collections Officer

El Dorado County
04.2014 - 04.2015
  • Assisted debtors in setting up payment plans..
  • Advised customers of necessary actions and strategies to avoid legal action.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Maintained high volume workload (up to 7000 case files) and met demands of busy and productive group. Excellent organizational skills needed.
  • Delivered exceptional customer service and maintained calm and professional demeanor.
  • Achieved an surpassed performance goals on consistent basis.
  • Negotiated contracts to secure legal obligation.
  • Verified and reviewed customer account information.
  • Trained new team members on scripts, company services and collection strategies.
  • Utilized skip tracing tools to locate clients.
  • Located and monitored overdue accounts by using automated systems.
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated to collect balance in full with attorneys
  • Recorded all information regarding financial status of customers.

Revenue Collection Specialist

Sacramento County
02.2007 - 02.2013
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Trained new team members on policies, procedures and collection strategies.
  • Conveyed current account information and obtained payments.
  • Set up payments after conducting thorough financial review and analysis of obligation
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Customer Service Representative

Bank Of America
01.1987 - 01.1993
  • Maintained customer satisfaction by addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times. Managed check cashing window on paydays.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used bank troubleshooting resolutions to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by acquiring knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained tellers on banking procedures and loss prevention techniques. Cross-trained and provided back up for other departments. Example: Investments and Lending Officers.

Education

High School Diploma -

Fresno High School
Fresno, CA

Associate of Arts - General Office Services

City College, Sacramento CA
Sacramento, CA
2005

Skills

  • Project Management
  • Debt Repayment Negotiation
  • Payment Solicitation
  • Locating Debtors
  • Financial Documentation
  • Communications Strategies
  • Calming Strategies
  • Organizational Skills
  • Interviewing Techniques
  • Financial Advisement
  • Training and Teaching

Accomplishments

  • Achieved highest dollar amount for Sacramento County. Represented The County in Small Claims Court. Negotiated with Sacramento attorneys for collection of medically indigent billings.

trained as ICD-9 coder

Employed briefly by Computer Science Corporation. They had the Medi-Cal billing contract.

Note: dates listed are approximate. Provide details if needed.

Timeline

Manager

Herr Enterprises
01.2015 - 12.2020

Collections Officer

El Dorado County
04.2014 - 04.2015

Revenue Collection Specialist

Sacramento County
02.2007 - 02.2013

Customer Service Representative

Bank Of America
01.1987 - 01.1993

High School Diploma -

Fresno High School

Associate of Arts - General Office Services

City College, Sacramento CA

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Julie Herrera