Julie Herrington

• Prepared and shared account details and processes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
• Expanded clinic coverage by executing effective warm calls and negotiating contracts.
• Contacted customers to assess satisfaction and current needs.
• Retained customers by developing exceptional customer rapport to foster satisfaction.
• Entered client details and notes into system for interdepartmental access and review.
• Proposed available solutions to meet diverse requirements.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Communicated professionally with colleagues, freelancers and clients.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Effective liaison between customers and internal departments.
• Sought ways to improve processes and services provided.
• Increased efficiency and team productivity by promoting operational best practices.

Short term Temporary job. Trained to schedule appointments for Employer pre-hire testing and Schedule testing for Worker's Compensation Insurance Companies. Hired as Contract worker helping with employer testing on-site and off-site. Sat for other employee's that were out of the office. Assisted accounting with monthly billing, training materials and other office needs.

• Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
• Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
• Stepped into non-classroom environments such as playgrounds to help staff manage demand.
• Encouraged children to interact with each other and participate in group activities.
• Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
  
• Helped teacher prepare instructional material and displays.
• Enforced rules and instructions to maintain discipline.
• Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.