Julie Hess
Easley,South Carolina
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at The Cook's Station. Skilled in operations management and problem-solving, adept at fostering positive relationships and efficient project completion. Demonstrates compassionate leadership and computer skills, significantly improving client retention and workplace productivity.
Overview
23
23
years of professional experience
Work History
Caregiving
01.2023 - 07.2024
Left The Cook's Station to care for my elderly Mother while on hospice to ensure she would be able to live out her life in her home.
Manager
The Cook's Station
09.2012 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Scheduled work hours and detail for 25 employees.
- Organized and implemented cooking classes and private events.
- Buyer for retail items.
Office Manager / Scheduler
Provident Plumbing
10.2008 - 08.2012
- Collaborated closely with the plumbers, fostering a positive working environment for efficient project completion.
- Increased client retention with exceptional communication and follow-up on service calls.
- Contributed to increased revenue by upselling additional services based on customer needs assessments.
- Scheduled daily routes and service calls for plumbers.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
CC Construction
C Mark Chastain
01.2002 - 10.2008
- Increased client satisfaction by providing excellent communication between buyers and contractors.
- Adapted project plans to accommodate unforeseen changes in site conditions, client requests, or regulatory requirements ensuring a smooth construction process.
- Maintained high safety standards on construction sites, resulting in fewer accidents and injuries.
- Developed strong relationships with suppliers, negotiating favorable terms that benefited both parties and streamlined materials acquisition.
- Completed payroll for all employees and managed payout for contractors.
- Obtained all required permits.
- Maintained all yearly punch list after construction completed.
- Aided in collaboration with architects, engineers, and subcontractors to develop comprehensive plans for successful projects.
Education
High School Diploma -
Easley High School
Easley SC05.1982
Skills
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Team Leadership
- Verbal and written communication
- Operations Management
- Customer Relationship Management (CRM)
- Computer Skills
- Positive Attitude
- Excellent Communication
Timeline
Caregiving
01.2023 - 07.2024
Manager
The Cook's Station
09.2012 - 01.2023
Office Manager / Scheduler
Provident Plumbing
10.2008 - 08.2012
CC Construction
C Mark Chastain
01.2002 - 10.2008
High School Diploma -
Easley High School