Summary
Overview
Work History
Education
Skills
Timeline
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Julie Heston

Gresham,OR

Summary

Results-driven Customer Service Representative bringing progressive background in fast-paced environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Overview

26
26
years of professional experience

Work History

Marketing

Beachbody
Los Angeles, CA
09.2017 - 03.2022
  • Identified appropriate marketing channels and target customers for campaigns.
  • Developed campaigns and specific marketing strategies for clients.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Conducted research to analyze customers' behavior, preferences, and purchasing habits.
  • Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
  • Completed in-depth reviews of market conditions and customer preferences for health products.

Customer Service Agent

Air Canada
Portland, OR
02.2022 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Provided primary customer support to internal and external customers.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Contacted customers to return routine and general calls promptly.
  • Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Resolved customer issues by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

Server/Bartending

Ristorante Di Pompello
Troutdale, OR
05.2020 - 11.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Asked customers for feedback, solved problems, provided additional items throughout meal.
  • Moved and set up seating, prepared extra silverware and custom requests prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Lead Teacher

City Park Church
Gresham, Oregon
08.2017 - 09.2021
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.

Teacher's Assistant

Deep Creek GS/Damascus Middle
Damascus, OR
09.2000 - 01.2017
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Provided support to help students with special needs learn and grow.
  • Reviewed lesson material with students individually or in small groups.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Organized and guided skills practice, research and memorization tasks for students.

Education

High School Diploma -

Liberty Christian Accadamy
Portland, OR
06.1993

Skills

  • Survey Design and Development
  • Data and Trend Forecasting
  • Advertising Campaign Assessment
  • Customer Demographics
  • Marketing Analytics
  • Computer Proficiency
  • Data Visualization
  • Consumer Buying Habits
  • Promotional Campaigns
  • Blog Posts
  • Sales and Marketing Methods
  • New Business Opportunities

Timeline

Customer Service Agent

Air Canada
02.2022 - 02.2022

Server/Bartending

Ristorante Di Pompello
05.2020 - 11.2021

Marketing

Beachbody
09.2017 - 03.2022

Lead Teacher

City Park Church
08.2017 - 09.2021

Teacher's Assistant

Deep Creek GS/Damascus Middle
09.2000 - 01.2017

High School Diploma -

Liberty Christian Accadamy

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