Julie Hill
San Tan Valley,AZ
Summary
Forward-thinking professional with many years of experience developing and releasing stellar products. Seasoned expert at leading project planning, determining implementation methods, and achieving highest quality standards by working closely with engineers. Additional expertise supporting internal sales and marketing teams by contributing to brand strategy and messaging.
Overview
46
46
years of professional experience
Work History
Director, Product Management
Finastra
Lake Mary, FL
11.2023 - 05.2024
- Prepared reports detailing progress on product launches, sales performance, customer satisfaction levels.
- Provided leadership training to junior members of the Product Management team.
- Developed and maintained a product roadmap for the organization's products.
- Collaborated with engineering teams to develop specifications for new products or features.
- Established goals and metrics to evaluate success of product initiatives.
- Organized focus groups and other research activities to better understand customer needs.
- Built relationships with internal stakeholders such as Sales and Marketing teams as well as external partners like suppliers and distributors.
- Monitored industry trends and identified opportunities for new products or services that align with organizational objectives.
- Managed a team of Product Managers responsible for the delivery of projects on time and within budget.
- Ensured adherence to quality standards throughout all phases of product development cycle.
- Identified areas of improvement in existing products and services.
- Reviewed customer complaints regarding existing products and initiated corrective action plans when necessary.
- Gathered customer feedback to inform product design decisions.
- Coordinated cross-functional teams including marketing, engineering, finance, operations, legal departments. to ensure successful product launches.
- Coordinated with engineering staff to determine best technical implementation methods and schedule.
- Spearheaded new product development and enhanced existing products.
Sr. Manager, Product Analysis
Finastra
Lake Mary, FL
06.2003 - 10.2023
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
Sr. Manager - EFT Development
Harland Financial Solutions, D+H
Lake Mary, FL
04.1997 - 05.2003
- Create new online, real-time ATM, Debit and Credit Card Product Interface
- Eliminate over 15k custom card processing programs
- Partner with third party intercept processor for successful new core offering
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Created detailed reports on project progress for senior management review.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Manager, Technical Support
Ultradata
Pleasanton, CA
01.1991 - 01.1997
- Provide solutions to customer-reported product issues
- Manage delivery of software maintenance changes to customers
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance reviews for team members.
Sr. Installation Consultant
Ultradata Research
Pleasanton, CA
05.1983 - 01.1991
- Coordinated all aspects of new installations from requirements gathering to onsite product training to successful conversion process with credit unions
- Developed installation plans for new and existing systems, ensuring compatibility with customer networks.
- Analyzed user feedback regarding installed systems and proposed modifications accordingly.
- Monitored progress of each project from start to finish while providing regular updates to stakeholders.
- Conducted on-site visits to assess customer requirements and evaluate existing infrastructure.
- Performed detailed analysis of customer needs to recommend appropriate system solutions.
- Resolved any discrepancies or errors encountered during the installation process in a timely manner.
Accounting Manager
Golden Bay Credit Union
Mountain View, CA
06.1981 - 05.1983
- Analyzed financial data, identified trends, and developed strategies to improve profitability.
- Prepared financial statements and reports for management review.
- Managed a team of accountants to ensure accuracy of all financial transactions.
- Participated in meetings with stakeholders to discuss company's financial performance.
- Conducted regular reviews of existing processes and procedures and suggest improvements when necessary.
Head Teller
Peoples Marine Bank
Green Bay, WI
09.1979 - 05.1981
- Ensured proper handling of cash drawer limits according to bank policy.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Updated automated systems with current information regarding customer accounts.
- Identified customer needs and provided appropriate banking services.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Assisted in training new tellers on operational procedures, policies, and regulations.
Teller
Peshtigo State Bank
Peshtigo, WI
06.1978 - 07.1979
- Handled large volumes of currency quickly and accurately with minimal errors.
- Followed up on requests from customers in a timely manner.
- Explained account information to customers in detail as needed.
- Provided exceptional customer service while accurately processing routine transactions.
Education
Associate of Arts - Accounting
Northeast Wisconsin Technical College
Green Bay, WI06-1981
High School Diploma -
Peshtigo High School
Peshtigo, WI05-1978
Skills
- Roadmap Planning
- Technical acumen
- Content Strategy
- Stakeholder Management
- Sales Enablement
- Strategic Thinking
- Product positioning
- Data-driven decision-making
- Sprint Planning
- Product support
- Customer Empathy
- Product Differentiation
- Product Training
Affiliations
- Fitness from walking to weight training
- Gardening to landscaping maintenance
- Enjoy wine events from festivals to wine travelers tasting sessions
Accomplishments
- Presidents Award at Ultradata two consecutive years (1993-1994)
- Customer Service & Customer Engagement Award at Ultradata (2018)
Timeline
Director, Product Management
Finastra
11.2023 - 05.2024
Sr. Manager, Product Analysis
Finastra
06.2003 - 10.2023
Sr. Manager - EFT Development
Harland Financial Solutions, D+H
04.1997 - 05.2003
Manager, Technical Support
Ultradata
01.1991 - 01.1997
Sr. Installation Consultant
Ultradata Research
05.1983 - 01.1991
Accounting Manager
Golden Bay Credit Union
06.1981 - 05.1983
Head Teller
Peoples Marine Bank
09.1979 - 05.1981
Teller
Peshtigo State Bank
06.1978 - 07.1979
Associate of Arts - Accounting
Northeast Wisconsin Technical College
High School Diploma -
Peshtigo High School