Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Hilliker

Maple Falls

Summary

Dynamic professional with a strong background in customer service and mechanical troubleshooting, honed at Boeing. Proven ability to enhance client satisfaction through tailored solutions and effective communication. Skilled in maintenance and repairs, with a commitment to workplace safety and operational efficiency. Recognized for building lasting client relationships and improving service delivery.

Overview

5
5
years of professional experience

Work History

Mechanic

Boeing
06.2024 - Current

Insurance Agent

GFI
02.2024 - 06.2025
  • Developed comprehensive insurance plans tailored to client needs, enhancing customer satisfaction and retention.
  • Conducted risk assessments to identify coverage gaps, providing clients with informed recommendations.
  • Collaborated with underwriters to ensure accurate policy issuance and compliance with industry regulations.
  • Educated clients on policy options and claims processes, fostering informed decision-making and trust.
  • Analyzed market trends and competitor offerings to refine product strategies and improve service delivery.
  • Trained new agents on best practices in customer engagement and policy management for improved team performance.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Senior Guest Advisor

GameStop
08.2020 - 04.2023
  • Assisted guests with inquiries, providing timely information and support to enhance customer experience.
  • Developed product knowledge to effectively address guest needs and preferences.
  • Collaborated with team members to maintain a welcoming and organized environment for guests.
  • Learned operational procedures for efficiently processing guest transactions and handling returns.
  • Adapted quickly to changing priorities, ensuring responsiveness during peak service hours.
  • Utilized point-of-sale systems to accurately manage transactions and inventory levels.
  • Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.

Education

Franklin Virtual Academy
Online
01-2012

Skills

  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Workplace safety
  • Customer service
  • Inventory management
  • Task prioritization

Timeline

Mechanic

Boeing
06.2024 - Current

Insurance Agent

GFI
02.2024 - 06.2025

Senior Guest Advisor

GameStop
08.2020 - 04.2023

Franklin Virtual Academy

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