Julie Hoard
Manchester Center,VT
Overview
22
22
years of professional experience
Work History
Packer
Wagatha's
Manchester, VT
01.2026 - Current
- Packaged finished products for shipment, ensuring use of appropriate materials to maintain quality.
- Maintained cleanliness and organization of packing area and tools to support efficient operations.
- Dates, weights, measures and conversions
- Technopak sealer, Keyence Date printer, Harrington Hoist, Hopper, and pallet jacks
- Commercial Bakery racks and Revent walk-in oven
- Adhered to USDA regulations and certifications to ensure compliance and product safety.
Teller
Berkshire Bank
04.2017 - 11.2021
- Delivered exceptional customer service in a busy environment, handling in-person inquiries and toll-free service calls, while prioritizing sales of services.
- Acquired expertise in financial tools, advising customers on home equity loans, wealth management, interest-bearing accounts, credit cards, insurance options, annuities, payment processing, and online banking support.
- Processed customer transactions accurately and efficiently.
- Provided excellent customer service to enhance client satisfaction.
- Maintained cash drawer and balanced daily transactions consistently.
Department Manager
Shaws Supermarket
12.2010 - 04.2017
- Floral department manager, receiving manager, seafood manager, and LaCarte manager and bookkeeping.
- Wrote schedules based on the provided budget, adhered to sales goals, received products, followed safety protocols, reconciled loss and damage, operated pallet jacks, ordered merchandise, and complied with planners while managing profit and loss margins.
- Managed daily operations of store departments to ensure efficient workflow.
- Trained and developed team members on customer service standards and operational procedures.
- Oversaw inventory management, including stock levels and product placement.
General Manager
Porter House of Fine Crafts
12.2004 - 01.2010
- Managed flagship retail store and developed viable online storefront, enhancing overall brand presence and customer engagement.
- Executed tasks including receiving, merchandising, opening, closing, register reconciliation, in-person customer service, online assistance, tracking, refunds, and web content management.
- Oversaw daily operations of fine crafts retail establishment.
- Managed inventory levels and coordinated stock replenishment processes.
- Developed and implemented staff training programs for customer service excellence.
Education
psychology
Southern Vermont College
Diploma -
Mount Anthony Union High School
Skills
- Packaging techniques
- USDA compliance
- Weight measurement
- Equipment operation
- Food safety
- Work order fulfillment
Timeline
Packer
Wagatha's
01.2026 - Current
Teller
Berkshire Bank
04.2017 - 11.2021
Department Manager
Shaws Supermarket
12.2010 - 04.2017
General Manager
Porter House of Fine Crafts
12.2004 - 01.2010
psychology
Southern Vermont College
Diploma -
Mount Anthony Union High School