Julie Hocking
Aliso Viejo,CA
Summary
Adept at fostering customer relationships and enhancing sales efficiency, I significantly contributed to team success at The Fischer Group. With expertise in CRM software and a goal-oriented mindset, helped to streamline order management processes and boosted customer satisfaction, demonstrating a keen ability to resolve complaints and manage customer orders effectively.
Overview
33
33
years of professional experience
Work History
Inside Sales Support Specialist
The Fischer Group
01.1992 - 01.2025
- Maintained a detailed database of customer contacts, and preferences for personalized service.
- Managed complex pricing structures accurately while preparing quotes for potential clients.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Managed approximately 20-30 incoming calls and emails per day from customers.
- Assisted in the training of new hires, sharing best practices and fostering a supportive work environment.
- Coordinated logistics efficiently to ensure timely delivery of products to customers.
- Enhanced sales team efficiency by streamlining processes for order management and delivery tracking.
- Served as a reliable point-of-contact between customers and internal teams including engineering, production, shipping.
- Expedited issue resolution by liaising between customers and internal departments effectively.
- Supported the development of sales strategies, contributing to team growth and success.
Licensed Skin Care Therapist
Euro Day Spa
06.2007 - 06.2011
- Increased client retention with personalized care plans and follow-up appointments to track progress.
- Adhered to strict sanitation protocols, ensuring a clean and safe environment for both staff members and clients.
- Promoted overall wellness by incorporating stress-relief techniques into treatments, such as aromatherapy or massage.
- Assisted management in inventory control efforts, accurately tracking product usage and reordering supplies as needed.
- Cultivated a loyal clientele base by consistently providing high-quality services tailored to individual needs.
- Participated in ongoing professional development opportunities, enhancing expertise in various treatment modalities.
Education
Some College (No Degree) - Business Administration
Cypress College
Cypress, CA Skills
- Goal-oriented mindset
- CRM software experience
- Salesforce proficiency
- Email etiquette
- Microsoft office expertise
- Customer relationship management
- Complaint resolution
- Customer order management
Timeline
Licensed Skin Care Therapist
Euro Day Spa
06.2007 - 06.2011
Inside Sales Support Specialist
The Fischer Group
01.1992 - 01.2025
Some College (No Degree) - Business Administration
Cypress College
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