Summary
Work History
Education
Skills
Timeline
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Julie Hodge

Chattanooga,TN

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Wells Fargo. Expert in cash handling and exceptional at fostering guest engagement, I've significantly improved service delivery by implementing efficient processes. My strong work ethic and ability to cultivate customer loyalty through outstanding service stand out as key achievements.

Work History

UTC / Server

Waffle House
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Lead CSR

Builtwell Bank
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
  • Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
  • Reduced wait times for customers by efficiently managing high call volumes during peak periods.
  • Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.

Teller

Wells Fargo
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Education

Catalina High School
Tucson, AZ
05.1991

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

UTC / Server

Waffle House

Lead CSR

Builtwell Bank

Teller

Wells Fargo

Catalina High School

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Julie Hodge