Julie Holbrook
Rutland,Massachusetts
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
23
23
years of professional experience
Work History
Medical Office Manager
RAMSES THABET, MD FACC
09.2020 - Current
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Handled insurance claims processing accurately, minimizing delays in reimbursement and coverage disputes.
- Managed inventory levels of office supplies and medical materials, preventing stock shortages or excesses that could impact daily operations.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Office Manager
Worcester Cardiology Associates
01.2015 - 08.2020
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Verified insurance benefits or eligibility
- Registered new patients in electronic medical records prior to appointment scheduling.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Managed 10 employees with various personalities and from different cultures for 4-physician practice.
Medical Assistant/Receptionist
Joseph Benotti MD, FACC
03.2002 - 12.2014
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Coordinated patient scheduling, check-in, check-out
- Answered phone calls, triaging, scheduling appointments, and handling patient inquiries.
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
Timeline
Medical Office Manager
RAMSES THABET, MD FACC
09.2020 - Current
Medical Office Manager
Worcester Cardiology Associates
01.2015 - 08.2020
Medical Assistant/Receptionist
Joseph Benotti MD, FACC
03.2002 - 12.2014
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