Julie Holts
Bloomington,IL
Summary
Dynamic professional with extensive experience as a Senior Dispatcher at Connect-Transit, excelling in route planning and customer service. Proven ability to enhance operational efficiency through analytical thinking and effective communication. Skilled in utilizing scheduling software and fostering team collaboration to drive performance improvements and ensure timely service delivery.
Overview
2026
2026
years of professional experience
Work History
Senior Dispatcher
Connect-Transit
Normal, IL
01.2015 - Current
- Produce daily driver schedules by receiving and processing relevant information
- Maintain current knowledge of routes and vehicle locations to provide timely services and accurate information
- Ensure drivers accurately clock their time and effectively communicate pick-up and drop-off times
- Responsible for the training of all new dispatch hires, ensuring they are well-equipped with the necessary skills and knowledge to perform effectively
- Monitor the performance of dispatch operations to ensure adherence to service standards and identify areas for improvement
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Responded quickly to emergency situations requiring immediate attention.
- Created reports summarizing daily performance metrics for review by management team.
Catastrophe Call Center Representative
Spherion
Bloomington, IL
01.2011 - 01.2012
- Managed a high volume of claims calls with a focus on confidentiality and accuracy, ensuring seamless communication with State Farm Agents, repair shops, and service providers
- Efficiently escalated customer requests to the appropriate departments, enhancing service resolution and customer satisfaction
Office Manager
U-Lock-It Mini Storage
Bloomington, IL
- Developed and administered rental and lease agreements while safeguarding confidential information to ensure data privacy and security
- Planned and coordinated facility auctions, and proactively identified and addressed customer needs by reviewing and updating account activities
- Processed payments and conducted phone collections on delinquent accounts, in addition to maintaining and monitoring the facility for operational proficiency
- Interpreted and communicated work procedures and company policies to staff.
- Supervised staff members, organized schedules and delegated tasks.
- Coded and entered daily invoices with in-house accounting software.
Education
Bachelor of Science - Speech Communications
Illinois State University
Normal, ILOffice Technology -
Heartland College
Normal, ILSkills
- Microsoft
- Excel
- Ecolane
- Fleetnet
- Syncromatics
- Route Planning
- Attention to Detail
- Customer Service
- Problem-Solving
- Analytical Thinking
- Communication Skills
- Multitasking Abilities
- Familiarity with Scheduling Software
- Team Collaboration
- Time Management
- Meeting coordination
- Written communication
Custom Section
- The 'Tiefel' Award, Highest Customer Service Awarded by Marriott Guest Satisfaction Award Midwest Region
- Friendliness of Staff, Midwest Region
- Recording Secretary, ATU 752, 04/01/21, Record minutes, distribute minutes, and prepare agenda for meeting., Liaison between the executive board and membership., Ensure compliance with union bylaws and legal regulations., Support the union election process by managing nominations, announcements, and voting logistics., Safeguard sensitive union information, such as grievances or contract negotiations.
Affiliations
- ATU752 Recording Secretary
Timeline
Senior Dispatcher
Connect-Transit
01.2015 - Current
Catastrophe Call Center Representative
Spherion
01.2011 - 01.2012
Office Manager
U-Lock-It Mini Storage
Bachelor of Science - Speech Communications
Illinois State University
Office Technology -
Heartland College
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