Julie Holtzclaw
Baltimore,MD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Program Support Assistant
Veterans Affairs
09.2023 - Current
- Created spreadsheets to keep track of the Vet Center's budget
- As the assigned card hold for the Government Purchase Card program, order all office supplies and trainings that are needed and pay monthly reoccurring bills
- Handle all ROI requests
- Serves as primary timekeeper and responsible for the bi-weekly time and leave records
- Collaborate with the Vet Center Director on formulating the annual budget, mid-year budget review, and the projected remaining fiscal year funds
- Coordinate all assigned automotive operations, including tracking, and maintaining all documentation pertaining to vehicle maintenance
- Schedule appointments for Veterans
- Performed clerical organization, answered phones and filed documentation for director
- Efficiently managed all reconciliations for the purchase card account
Advanced Medical Support Assistant
Veterans Affairs
09.2022 - 03.2023
- Maintained strict compliance with HIPAA regulations, ensuring protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Data Intake Specialist
Outpatient - Services, LLC
12.2019 - 09.2022
- Conducted thorough audits of patient files to ensure proper documentation and accurate invoicing.
- Provided exceptional customer service while addressing patient inquiries regarding billing issues or concerns.
- Participated in ongoing training sessions to stay current on industry best practices for medical billing and coding procedures.
- Improved cash flow by negotiating payment plans with patients experiencing financial difficulties.
- Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
- Verified insurance of patients to determine eligibility.
- Posted payments on regular basis.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Medical Unit Secretary
Gwinnett Medical Center-Lawrenceville
08.2011 - 11.2019
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Supported medical staff by transcribing physician orders accurately and promptly, ensuring timely treatment implementation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Access Representative
Northeast Georgia Hospital System
07.2008 - 08.2011
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Administrative Assistant
Precision Stoneworks, Inc
09.2000 - 06.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Timekeeper for weekly/bi-weekly payroll
Education
High School Diploma -
Buford High School
Buford, GA06.1989
Skills
- Customer Service
- Office Administration
- Analytical research
- Report Preparation
- Appointment Scheduling
- Administrative Support
- Excel spreadsheets
- Professional and mature
- Payroll Processing
Timeline
Program Support Assistant
Veterans Affairs
09.2023 - Current
Advanced Medical Support Assistant
Veterans Affairs
09.2022 - 03.2023
Data Intake Specialist
Outpatient - Services, LLC
12.2019 - 09.2022
Medical Unit Secretary
Gwinnett Medical Center-Lawrenceville
08.2011 - 11.2019
Patient Access Representative
Northeast Georgia Hospital System
07.2008 - 08.2011
Administrative Assistant
Precision Stoneworks, Inc
09.2000 - 06.2008
High School Diploma -
Buford High School