Julie Hook
Chesapeake City,MD
Summary
Detail-oriented with 3+ years working with individuals with disabilities. Dedicated to safety, quality service, and error-free results.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Sevita Health
09.2020 - 12.2023
- Provide direct support for individuals with disabilities to support independence and wellbeing.
- Assist consumers with their activities of daily living to maintain self-esteem and general wellness.
- Complete documentation through Therap platform
- Administer medication as directed by physician.
- Transport clients to medical and dental appointments to provide support.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with daily living activities, running errands, and household chores.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Entrusted to handle confidential and sensitive situations in professional matters.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Team Leader/Manager
St. John's Community Services
10.2023 - 11.2023
- Supervised daily activities and assisted staff.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Researched community resources and services to provide accessibility and assistance to clients.
- Educated clients and family members on relevant topics to support independent living.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Ordered all pharmacy supplies and kept a check on inventory levels.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
Direct Support Professional
St. Johns’ Community Services
10.2022 - 11.2023
- Provide direct support for individuals with disabilities
- Develop rapport to create safe and trusting environment for care.
- Assist consumers with their activities of daily living.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Entrusted to handle confidential and sensitive situations in professional matters.
- Provided compassionate and patient-focused care to cultivate well-being.
- Administer medication as directed by physician.
- Complete documentation through Therap platform.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Maintained clean, safe, and well-organized patient environment.
- Recorded patients' pulse, blood pressure, and respirations (TPRs) to assess and document important health information.
Insurance Agent/customer Service Representative
Karen Michaels State Farm Mutual Insurance Company
04.2015 - 11.2016
- Worked all aspects of the business including service, in depth documentation of conversations, money, change requests, ordering supplies
- Worked with Karen Michaels State Farm sales team to quote, and sell auto, home, life and other insurance policies along with banking services including auto loans and savings accounts
- Generated new business through referrals, outside marketing, internet leads and cold calls
- Built relationships with clients to retain business and to build trust.
Office Manager
Karen Kerr, Sheeron State Farm Mutual insurance Company
03.2005 - 02.2015
- Managed an office with ten employees
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Led all service and sales meetings
- Responsible for mentoring and motivating both individual employees and the team to reach sales goals
- Responsible for hiring and training new employees.
Education
Bachelor of Science - Psychology
Towson University
Towson, MD05.2024
Associate of Arts - Psychology
Cecil College
North East, MD05.2023
Skills
- Developing Client Trust
- Decision-making
- Problem-solving skills
- Ability to help team members
- Community Integration Support
- Medication administration
- Compassionate Client Care
- Safety Behaviors
- Behavior Redirection
- Quality Program Protocols
- Client Documentation
Additional Information
- CPR and First Aid
- MANDT
- LLAM
Timeline
Team Leader/Manager
St. John's Community Services
10.2023 - 11.2023
Direct Support Professional
St. Johns’ Community Services
10.2022 - 11.2023
Direct Support Professional
Sevita Health
09.2020 - 12.2023
Insurance Agent/customer Service Representative
Karen Michaels State Farm Mutual Insurance Company
04.2015 - 11.2016
Office Manager
Karen Kerr, Sheeron State Farm Mutual insurance Company
03.2005 - 02.2015
Bachelor of Science - Psychology
Towson University
Associate of Arts - Psychology
Cecil College
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