Julie Hopkins
Summary
Dedicated Triage Nurse with a proven track record providing critical assessment and comprehensive education to families. Expert in collaborating with healthcare teams to enhance patient outcomes, leveraging strong communication skills and a broad experience spectrum. Excels in patient advocacy and support, from neonatal to geriatric care, ensuring optimal care continuity.
Overview
28
28
years of professional experience
Work History
Cardiac Triage Nurse
Pediatrix - Pediatric and Congenital Cardiology
09.2024 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
Nurse Navigator/ Clinical Case Manager
Ascension Medical Group - Seton McCarthy Clinic
06.2022 - 09.2024
- Conducted comprehensive assessments of complex patients to identify barriers to care and worked to address them effectively
- Provided education and support to patients and their families to improve understanding of medical conditions and treatment options
- Established relationships with various community resources that provided additional options for patients facing barriers to care
- Managed all clinic medication prior authorizations
Chronic Care/ Hospital Transition Nurse Navigator
Austin Regional Clinic
08.2019 - 06.2022
- Collaborated with hospital staff and primary care providers to optimize the continuity of care, reduce hospital readmissions, and improve patient outcomes.
- Developed individualized care plans and provided education to patients and their families to promote self-management and adherence to treatment plans to reach patient directed health goals.
Level 3 NICU Staff Nurse
HCA - St. David's Medical Center
09.1996 - 12.2020
- Assessed and monitored critically ill infants in a Level 3 NICU setting, providing comprehensive care and interventions as needed.
- Educated families on newborn care, nutrition, growth, and development, fostering a supportive and nurturing environment during their baby's hospitalization.
- Taught the S.T.A.B.L.E. program in-house staff and outside agencies managing support of critically ill neonates in preparation for transport
Telephone Triage Nurse
Austin Regional Clinic
01.2016 - 08.2019
- Utilized critical thinking and communication skills to accurately assess patient symptoms and determine appropriate next steps over the phone
- Provide evidence-based advice and education to patients regarding their symptoms and conditions
Education
Bachelor of Science - Nursing -
University of Texas
Austin, Texas12-1995
Skills
- Passionate patient and family educator
- Collaborates well with providers and support staff to meet patient needs
- Broad range of experience from in-hospital care through post hospitalization primary care
- Easily establishes rapport and trust with patients from a variety of backgrounds
- Experienced supporting patients from birth through advanced age
Accomplishments
2024 Nurse of The Year Nominee - Ascension Texas
Languages
Spanish
Upper intermediate (B2)
Timeline
Cardiac Triage Nurse
Pediatrix - Pediatric and Congenital Cardiology
09.2024 - Current
Nurse Navigator/ Clinical Case Manager
Ascension Medical Group - Seton McCarthy Clinic
06.2022 - 09.2024
Chronic Care/ Hospital Transition Nurse Navigator
Austin Regional Clinic
08.2019 - 06.2022
Telephone Triage Nurse
Austin Regional Clinic
01.2016 - 08.2019
Level 3 NICU Staff Nurse
HCA - St. David's Medical Center
09.1996 - 12.2020
Bachelor of Science - Nursing -
University of Texas
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