Julie Horton
Spokane,WA
Summary
With over 35 years of experience in healthcare, an organized patient care representative. Expertise in patient advocacy and education, dedicated to ensuring efficiency and delivering high-quality care. Excels at maintaining professionalism even in the most stressful situations, providing exceptional support to both patients and healthcare professionals.
Overview
32
32
years of professional experience
Work History
Team Leader, Dental Networks
Guardian Life Insurance Company
09.1992 - 09.2024
- PPO Dental Network - provide dental network data to external companies (insurance companies, union groups and self funded employers), allowing the lease of Guardian's network dentists and fee schedules for their insured members, employees, etc.
- Assisted with claim processing and websites inquiries.
- Provide state and federal network information that impacts the dental network lease and external clients.
- Manage inbound network data from partner networks accessed by Guardian's insured members.
- Team Leader - Lead, oversee and coach team members through the operational process of leasing our dental network to external partners.
- Provided growth goals, consistent feedback and monitoring of team members to ensure success.
- Customer resolution specialist - handled balance billing, insurance and escalated complaints.
- Team Work and Collaboration - initiated cross collaboration between internal network teams, customer service, claims and external partners.
Education
Diploma -
North Central High School
Spokane, WA06.1985
Skills
- Customer Care and Service
- Problem Solver; complaint escalations and resolutions
- People Leader
- Dental Knowledge; coding and terminology
- Proficient in Microsoft programs including Word and Excel
- Communication
- Time Management
- Team Work; social and outgoing, love animals
- Learn and listen; gain knowledge and new perspectives
- PPO Dental Networks, insurance plans and coverage
- Dental Network contracting, legislation and regulatory requirements
Timeline
Team Leader, Dental Networks
Guardian Life Insurance Company
09.1992 - 09.2024
Diploma -
North Central High School
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