Julie Houseknecht

Offline Customer Service

Charter Spectrum

Bradenton, FL

07.2019 - Current

Adhered strictly to departmental policies and procedures at all times.
Provided top quality control and eliminated downtime to maximize revenue.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prevented key account losses by researching discrepancies and correcting problems.
Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
Assisted customers in resolving issues with their accounts or orders.
Tracked all customer interactions using internal software applications.
Maintained a professional attitude while providing excellent customer service.
Explored alternative solutions when initial attempts failed to resolve an issue.
Developed relationships with customers through friendly interactions over the phone.
Initiated contact with customers via telephone or email when necessary.
Assisted team members with difficult calls or queries when required.
Followed up with customers after calls to ensure satisfaction with service provided.
Updated databases with new and modified customer data.
Resolved customer complaints in a timely manner by addressing root causes of the issue.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Received incoming calls from customers and responded to inquiries about product features and benefits.
Identified needs of customers promptly and efficiently.
Understood and followed oral and written directions.
Displayed strong telephone etiquette, effectively handling difficult calls.