JULIE HUBER
Data Analyst/Customer Service
Inverness,FL
Summary
With over 10 years of experience in data analysis and customer service, I am a detail-oriented and highly organized professional. Expertise in analyzing complex data sets and extracting actionable insights to optimize business processes. Excel at managing customer inquiries, resolving issues, and enhancing client satisfaction through effective communication and problem-solving. Utilize advanced data analysis tools and customer service platforms to drive efficiency and improve service quality. Exceptional organizational skills, meticulous attention to detail, and successful collaboration with cross-functional teams consistently help meet client and business objectives. Reliable team player with 5 years of remote work experience, committed to delivering high-quality results.
Overview
16
16
years of professional experience
Work History
Analyst /QA Analyst / Senior Analyst
The Nielsen Company
10.2015 - 01.2025
- Successfully managed and maintained updates for a network of 2000+ television stations.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Improved team collaboration with implementation of new communication tools.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Excelled in using Google and Microsoft Office Suite to streamline tasks, improve productivity, and support research activities
- Recognized with the 'Simply Excellent Leader' Award in 2024 for exceptional growth and performance
Verification Specialist
aINSIGHT
05.2014 - 10.2015
- Managed comprehensive background checks for healthcare candidates, including verifying criminal history, employment history, and educational credentials to ensure compliance with industry standards
- Oversaw drug testing processes (Labcorp) for candidates, ensuring adherence to regulatory requirements and organizational policies to maintain workplace safety and compliance
- Coordinated clinical credentialing services, verifying professional certifications, licenses, and qualifications to ensure healthcare workers met all legal and regulatory requirements to practice
Registered Polysomnographic Technologist (RPGST)/Patient Care Coordinator
Mease Countryside Hospital
09.2008 - 04.2014
- Collaborated with HR and the Office Manager to support recruitment, onboarding, and employee development initiatives; prepared and trained newly hired employees as the Lead Tech, ensuring smooth transitions and successful integration into the company
- Coordinated patient appointments, verified insurance details, and collected co-pays to ensure seamless scheduling and accurate billing
- Analyzed sleep data to diagnose disorders such as sleep apnea, narcolepsy, and insomnia along with titrating patients with CPAP
- Proficient in Electronic Health Records (EHR) systems, including Cerner, PrognoCIS, and Praxis EMR, to accurately update patient charts with vital signs such as blood pressure, temperature, and pulse rate
- Optimized the sleep center''s inventory management system by maintaining accurate records of supplies and ensuring timely replenishments.
Education
Associate of Arts -
St. Petersburg College
12.2012
Associate in Applied Sciences -
Central Florida Institute
08.2009
Skills
- Proficient Time Management
- Detail-Oriented Analysis
- Comprehensive Documentation Skills
- Project Coordination
- Research and Verification Skills
- Key Performance Indicator Assessment
- Expertise in Microsoft Office Suite
- Advanced Skills in Google Suite Tools
- Precision in Data Entry
- Salesforce Expertise
- Quality Assessment Expertise
- Customer Service Excellence
Timeline
Analyst /QA Analyst / Senior Analyst
The Nielsen Company
10.2015 - 01.2025
Verification Specialist
aINSIGHT
05.2014 - 10.2015
Registered Polysomnographic Technologist (RPGST)/Patient Care Coordinator
Mease Countryside Hospital
09.2008 - 04.2014
Associate in Applied Sciences -
Central Florida Institute
Associate of Arts -
St. Petersburg College
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