Versatile and dynamic, with a proven track record at O-KU, I excel in high-volume dining and guest relations management. My expertise spans from exceptional customer service to efficient food safety practices. Demonstrated leadership in developing training materials and enhancing team performance, I embody a strong work ethic and a commitment to hospitality excellence.
-Experience in expediting food to ensure guests receive correct order and presentation of dish is up to chef and guests standards.
-Providing above and beyond service to guests in a timely manner
-Handled FOH operations in terms of training to make sure all servers were best equipped with all the materials they need to succeed at their job.
-Created training materials/tests from bar to server.
-Worked every position in a restaurant from dishwasher, expo, server assistant, host, server, sushi line chef, kitchen chef and as a manager on duty.
-Performed manager duties such as handling excel and inputting FOH checkouts into computer. Handled guest complaints and made sure to table touch every guest to ensure owners standards are met
-learned volume, handled large sections and still provided excellent service to guests