Julie Isaacs, LCSW
Fairfax Station,VA
Summary
Experienced Vice President focused on driving performance across mental health leadership, clinical operations, and corporate strategy. With a decade of leadership, adept at elevating start-ups and corporate enterprises to enhance service delivery across diverse demographics. Skilled in fostering a high-performance culture and improving healthcare service models. Passionate about leveraging clinical expertise, organizational prowess, and effective communication to lead teams and achieve results. Proficient in advising on business processes to drive outcomes with strategic healthcare transformation expertise. Experienced in directing mental health operations and initiatives at a corporate level across multiple states to foster organizational growth.
Overview
26
26
years of professional experience
Work History
Regional Vice President of Operations
Kolmac Integrated Health Care
11.2023 - 06.2024
- Led clinical and operational performance across multi-service line clinics in the Mid-Atlantic
- Managed P&L responsibilities, oversaw growth strategies, and fostered stakeholder relationships to drive revenue expansion and operational efficiency
- Directed program development and new clinical initiatives, ensuring superior patient care and staff development
- Oversaw $20M+ revenue stream, consistently meeting financial targets
- Drove 10% increase in patient engagement through new clinical programs
- Redesigned clinical programming to improve care delivery and improved P&L
- Implemented workflows enhancing patient retention, provider productivity and reducing patient wait times
- Initiated new case consultation process to enhance improved clinical outcomes.
Senior Vice President of Clinical Operations and Therapy
Heading Healthcare
10.2022 - 10.2023
- Improved access to quality care
- Successfully launched new interventional service delivery for psychedelic assisted medicine leading to expanded care for patients.
- Collaborated with a variety of stakeholders, including the board of directors, to ensure care delivery is congruent with company's mission and values to create a sustainable and supportive care environment, reflecting the >90% retention rate
- Bringing solid clinical expertise, a growth and entrepreneurial mindset, and a willingness to tackle challenges related to scaling, and providing experience with the business and operational side of clinical practice
- Achieved 20% month-over-month patient growth through improved clinic workflows
- Led process improvements resulting in 30% increase in provider utilization
- Spearheaded new compensation structures and operational protocols
Regional Director – Behavioral Health
Kaiser Permanente – Mid-Atlantic States
01.2020 - 10.2022
- Steered the direction and accountability in the development of corporate strategy and action plans for all areas of behavioral health service delivery
- Leading an expanding team with a growing operating budget of over 60 million and a team consisting of a director, 8 behavioral health operations managers with a staff of 178 therapists, psychologists, NPs, RNs, and support staff across 3 states, with significant and continued departmental growth, as client need increases exponentially
- Served as an innovative, authentic cross-functional leader and strategist, harnessing data to identify and pursue program delivery
- Mentored and trained behavioral health teams, steering individuals to reach personal goals and strengthen corporate commitment
- Formed and led a historic corporate-wide mental health response program to service the mental health needs of all employees affected by the pandemic, which has now been transformed to include other mental health challenges
- Directed the operations of 19 clinics, while building 3 new behavioral health suites in collaboration with the national building team, designing facilities to meet the needs of behavioral health providers
- Implemented comprehensive evaluation to monitor performance against internal and external benchmarks, assuring cost-effectiveness and quality service
- Scaled services to meet access demands prior to the pandemic by 32% in less than 6 months by standardizing provider schedules
- Go-to and mental health subject matter expert for the entire company, versed in regulatory bodies and legislative compliance across 3 states
- Responsible for Health Plan Operations including contracting oversight for inpatient psychiatric facilities, RTC, PHP, IOP, Outpatient services, and other contracted services; Credentialing Committee; Appeals and Grievances Committee for the Health Plan; Regional Budget and National Liaison for Mental Health and Wellness for MAS
- National Responsibilities included the National Building Committee, Suicide Prevention, Feedback Informed Care, and a voting member for the National Strategy for MAS.
Director – Behavioral Health Service Line
Kaiser Permanente – Mid-Atlantic States
03.2019 - 01.2020
- Served as Executive lead and the sole service line director for the corporate behavioral health program, leading a team of 8 behavioral health operations managers with a staff of 155 including psychotherapists, RNs, and mental health assistants, and expanded sites from 15 to 17
- Improved hiring and retention of the psychotherapy staff, building a cohesive team committed to superior client care and professional growth
- Reviewed and eliminated outdated processes, utilizing a simplification initiative to enhance reach
- Used strategic vision to create program roadmaps, aligning department and corporate objectives
- Launched the Connect to Care Pilot, increasing new consultations for the Tele-Psychotherapy program
- Overhauled the intake clinic model of care to provide a continuum and complete cycle of care for members
- Liaised with EAP stakeholders, providing a one-touch resolution within Behavioral Health through streamlined communications
- Secured triennial licensure for NOVA service area from DBHDS, creating a program to improve internal processes.
Clinical Educator – Behavioral Health
Kaiser Permanente – Mid-Atlantic States
08.2017 - 01.2019
- Served as the sole corporate Clinical Educator tasked with overhauling Behavioral Health programming and psychotherapist onboarding
- Designed and implemented employee training and development to improve consistency of practice across the region, greater workforce retention, improved MPS scores, and employment satisfaction
- Conceptualized and created, in collaboration with Mid-Atlantic Permanente Medical Group (MAPMG), extensive training materials for new initiatives, including employee manuals and presentations to improve performance and ensure projects’ success
- Launched and managed the Zero Suicide Project to decrease suicide rates in vulnerable populations, earning the corporate Crystal Apple Award for innovation and commitment to operational improvement
- Implemented clinical documentation standards and workflows for NOVA service area set forth by regulatory standards.
Psychotherapist II
Kaiser Permanente – Mid-Atlantic States
05.2010 - 08.2017
- Renowned therapist working in a multitude of specialties, instrumental in promoting and diversifying group therapy to improve client success rates
- Streamlined the group referral process with the creation and execution of a group tracking system
- Reduced the need for a higher level of care of participants in the Adult Intensive Outpatient Program by addressing the root cause in the initial treatment
- Recognized as the highest-rated therapist in the mid-Atlantic region, with a 100% client satisfaction rating
- Received numerous STAR Awards for recognition by primary care physicians and patients for excellent customer service
- Designed and led the Adolescent Intensive Outpatient Program, successfully preventing the need for a higher level of care and reducing parasuicidal behaviors
- Launched the beginnings of the Zero Suicide Prevention Program, as an integral member of the Zero Suicide Prevention team, evolving into a departmental project in the coming years.
Therapist
Julie A. Isaacs, LCSW
01.2010 - 01.2011
- Opened a private practice catering to individuals and families participating in the therapeutic process for adults and children ages 3 to 17.
Supervisor of the Counseling Department/School Administrator
Oak Valley Center
01.2007 - 01.2010
- Supervised the Counseling Department and served as a School Administrator.
Therapist
The Women’s Center
01.2006 - 01.2009
- Worked as a therapist at The Women’s Center.
Social Work Supervisor/Program Manager
Department of Social Services
01.2005 - 01.2006
- Served as a Social Work Supervisor and Program Manager at the Department of Social Services.
Social Worker II/III
Department of Family Services
01.1998 - 01.2005
- Worked as a Social Worker at the Department of Family Services.
Education
Master of Social Work – Direct Family Practice, Clinical Focus -
UNIVERSITY OF PENNSYLVANIA
Philadelphia, PABachelor of Science – Human Development, Family & Child Development -
VIRGINIA POLYTECHNIC INSTITUTE & STATE UNIVERSITY
Blacksburg, VAChild Life Internship -
GEORGETOWN UNIVERSITY MEDICAL CENTER
Washington, D.C.Skills
- Operations Leadership
- Behavioral Health Expert
- Stakeholder Relations
- Operations Infrastructure
- Strategic Positioning & Development
- Team Motivation & Development
- Evidence-Based Practice Approaches
- Cost Savings & Efficiency Gains
- Coalition & Partnership Building
- Innovative Programming
- Cross-Functional Communication
- Strategic Problem-Solving
- Staff Training and Development
- Teamwork and Collaboration
Accomplishments
- Exceeded P&L targets through redesign of the call center, partnership with marketing, provider productivity and expanded clinic hours in a mental health start-up.
- Initiated a new Recruitment and Retention program within Behavioral Health including a hire ahead strategy and shared best practices in partnership with Talent Acquisition and Human Resources across the care delivery system and enterprise.
- Pioneered and executed Kaiser Permanente’s transition to work-from-home virtual therapy, increasing therapist productivity while improving morale and reducing logistical costs during unprecedented times.
- Championed collaborative partnership with medical group leadership, health plan leaders, and labor partners, establishing integrated design and implementation of an optimal behavioral health redesign of the programming and expansion of the service lines for companies across multiple states.
Associations and Certifications
- National Association of Social Work
- Licensed Certified Social Worker Clinical (Maryland) 22629 issue date 3/24/2017 expires 10/31/2025
- Licensed Clinical Social Worker (Virginia) 0904005965 issue date 11/24/2004 expires 6/30/2024
- Licensed Clinical Social Worker (Florida) SW18479 issue date 5/14/2021 expires 3/31/2025
- CPI Behavior Management System
- CPR and First Aid for Health Care Providers
- Leadership Fairfax Class of 2021
Presentations
- Keynote Speaker: Mental Health Symposium: A Guide to Mental Health in the Workplace sponsored by Lead4Life, March 30, 2022
- Lunch and Learn Presentations: Mental Health and Wellness: Coping with COVID-19: Presented to all KP Health plan employees
- Lunch and Learn Presentations: Nurse’s Recognition Week: Stress Management Techniques
- Lunch and Learn Presentations: Mental Health and Wellness: Managing Uncertainty: Presentation to Insurance Brokers
- Lunch and Learn Presentations: Stress Management: Presentation to Nurse Leaders
- Lunch and Learn Presentations: Medicare Total Health Assessment (in partnership with the Inter-Professional Education Council)
- Lunch and Learn Presentations: Child Abuse and Neglect (in partnership with Nursing Clinical Education)
- Lunch and Learn Presentations: Mental Health and Wellness
- Lunch and Learn Presentations: Translation and Interpretation Services to Improve Quality of Care
- Additional Presentations: Ambulatory Surgery Center: Fetal Demise: Managing Patient and Staff Grief - 2018
- Additional Presentations: Mental Health and Wellness for the ASC Directors - 2018
- Additional Presentations: Mental Health and Wellness: Reducing the Stigma Storytellers’ Event - Facilitator
- Additional Presentations: Zero Suicide Project Pilot - 2017, full launch 2018
- Additional Presentations: Human Rights Policy Training – eLearning - 2018
- Additional Presentations: NOVA Documentation and Policy Staff Trainings - 2018
- Additional Presentations: Dementia Staff Training - 2011
- Additional Presentations: “A New Approach to Group Therapy”- Departmental Meeting - 2011
- Additional Presentations: Self Esteem Booster Workshop – The Women’s Center - 2009
- Additional Presentations: How to Have a Successful Marriage – The Women’s Center - 2008
- Additional Presentations: Mandated Reporting on Child and Elder Abuse Reporting in Virginia- Staff Training- The Women’s Center - 2007
- Additional Presentations: Promises Kept, Promises Broken Kinship Care – CEU presenter - 2005
- Additional Presentations: Foster Care Recruitment Video – Fairfax County - 2004 (still in use 2018)
- Additional Presentations: Concurrent Planning VA State Conferences and Meetings – 06/2002, 03/2003, 07/2003, 10/2003
- Additional Presentations: Virginia Association of Licensed Child Placing Agencies Conference – 09/2003
- Additional Presentations: Adolescent Development – Befriend-a-Teen Mentor Training – 10/2002
Timeline
Regional Vice President of Operations
Kolmac Integrated Health Care
11.2023 - 06.2024
Senior Vice President of Clinical Operations and Therapy
Heading Healthcare
10.2022 - 10.2023
Regional Director – Behavioral Health
Kaiser Permanente – Mid-Atlantic States
01.2020 - 10.2022
Director – Behavioral Health Service Line
Kaiser Permanente – Mid-Atlantic States
03.2019 - 01.2020
Clinical Educator – Behavioral Health
Kaiser Permanente – Mid-Atlantic States
08.2017 - 01.2019
Psychotherapist II
Kaiser Permanente – Mid-Atlantic States
05.2010 - 08.2017
Therapist
Julie A. Isaacs, LCSW
01.2010 - 01.2011
Supervisor of the Counseling Department/School Administrator
Oak Valley Center
01.2007 - 01.2010
Therapist
The Women’s Center
01.2006 - 01.2009
Social Work Supervisor/Program Manager
Department of Social Services
01.2005 - 01.2006
Social Worker II/III
Department of Family Services
01.1998 - 01.2005
Master of Social Work – Direct Family Practice, Clinical Focus -
UNIVERSITY OF PENNSYLVANIA
Bachelor of Science – Human Development, Family & Child Development -
VIRGINIA POLYTECHNIC INSTITUTE & STATE UNIVERSITY
Child Life Internship -
GEORGETOWN UNIVERSITY MEDICAL CENTER
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