Julie Isom

Broadstone Savoie, 190 units - Mid-rise Lease-Up

• Supervised three employees by overseeing employee relations, ongoing training, and coaching on best practices and performance reviews.
• Analyzed market conditions to determine optimal rental rates for new property.
• Developed and enforced community guidelines to maintain a positive environment.
• Managed day-to-day activities involving residents, subcontractors, and property management.
• Collaborated with marketing teams to align community strategies with brand goals.
• Compiled and conveyed operational and financial data to regional manager.
• Managed and oversaw operations, maintenance, and administration of property.
• Presented information in regular meetings with property owners and investors to discuss performance metrics such as occupancy rate and income generated from rentals.
• Created budgets and monitored expenses related to managing property.

Seattle Area Portfolio - 7 buildings, 930 units and 20 associates.

• Hire talented, trainable team members and implement new business strategies to grow revenues.
• Mentor and guide community managers on proper processes and procedures.
• Align procedures and protocols with changing business demands.
• Produce and manage diverse administrative and financial documentation requirements.
• Maintain a strong awareness of market conditions and trends by completing market surveys and shopping competitors.
• Work with creative teams to deliver productive marketing campaigns.
• Develop budgets, prepare forecasts and monitor financial deadlines.
• Meet with clients to ascertain needs and develop plans which address current and long-term goals.

Alaire Apartments, 357 units - Occupied Renovation

• Supervised up to 10 employees by overseeing employee relations, ongoing training and coaching on best practices and performance reviews.
• Partnered with maintenance to ensure 100% of vacant and renovation apartments are ready at all times. Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
• Improved NOI through rent growth and expense management.
• Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
• Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
• Aided team during interior renovation projects at Alaire.

The Village at Ten Trails, 176 units - Lease-Up

• Supervised 3 employees by overseeing employee relations, ongoing training and coaching on best practices and performance reviews.
• Monitored and supported site safety initiatives to protect team members and prevent accidents.
• Stayed current on legal changes with the eviction moratorium throughout 2020-2022.
• Obtained notices of completion and compliance certifications from construction administration consultants.
• Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
• Conferred with Thrive's marketing team to develop and implement marketing plans.
• Established relationships with construction manager and contractors to align priorities, goals and objectives.
• Organized and participated in monthly meetings with superintendent and subcontractors.
• Enhanced customer satisfaction ratings by resolving issues effectively and efficiently.

Multi-Site at Soma Towers and Park East Apartments, 282 units

• Stabilized North Tower, Lease-up South Tower and Park East Apartments
• Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
• Boosted resident retention by addressing issues to achieve speedy resolution.
• Improved NOI through rent growth and expense management.
• Partnered with maintenance to ensure 100% of vacant apartments are ready at all times.
• Mitigated risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
• Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
• Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
• Lead team of 4 admin and 4 maintenance effectively by executing employee relations, ongoing training and coaching on best practices and performance reviews.

Community Manager at Montclair Heights Apartments, 174 units 2006-2010

Multi-Site Assistant Community Manager at Rock Creek Ridge and Mount Si Apartments, 281 units 2010-2017

• Coached and mentored team of up to 2 admin and 3 maintenance employees by delivering training, guidance and performance monitoring.
• Enforced company policies and procedures.
• Maintained positive work ethic and commitment to providing excellent service.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Coordinated general maintenance and major repairs to keep facilities operational and attractive.
• Showed prospects around properties, highlighting features and redirecting concerns to capture interest.