Julie Jacobs-Jennings
Summary
I am a proactive professional leader that is resolution-focused. It is my belief that positive change is facilitated through utilizing data collection, root cause analysis and comparing policies and procedures with all applicable regulations. I am proficient in interviewing, problem-solving and advocating while promoting a Trauma Informed Care environment. I promote best practices and compassion towards clients, stakeholders and staff. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Experience gained over the past 25 years in domestic violence, therapeutic foster care, education, autism, complex mental health, residential care, implementation of Electric tropical Client records and a variety of regulations involving licensing/accreditation bodies.
Overview
25
25
years of professional experience
Work History
Quality Assurance Supervisor
Grafton Integrated Health Network
04.2008 - Current
- Maintain understanding of current standards, policies and practices to ensure compliance with various accrediting regulations.
- Investigate allegations and/or concerns of abuse, neglect, fraudulent documentation, HIPAA violations and stakeholder complaints.
- Assist with Implementation of Electronic Client Records with on-going auditing and remediation training.
- Monitor/audit various means of documentation and provide daily reports to maximize billing and to ensure timely and accurate documentation.
- Create and complete internal audit systems to verify compliance and corrective action.
- Available 24/7 to consult on quality assurance concerns and various situations, guide teams in crisis situations and report to DBHDS timely.
- Work with DBHDS, APS, CPS, CARF, DOE, state and local police and other regulatory bodies to ensure best quality of service delivery.
- Demonstrate leadership by making improvements to work processes, monitoring compliance and helping to train others.
- Demonstrate self-reliance by meeting and exceeding workflow needs, creating ways to utilize data role-model forward thinking.
- Motivate and encourage team members to communicate openly and constructively while advocating for client rights and problem-solving complex situations.
Counselor
The LEAD Center
Hopewell, VA
10.2004 - 04.2008
- Developed data tracking systems to track key behaviors and monitor progress company wide.
- Worked with teachers to understand behaviors and practice techniques that were therapeutic.
- Taught clients anger management techniques, relaxation skills, impulse control and coping skills.
- Executed appropriate risk-assessment and mitigation strategies.
- Evaluated client's behavior, moods and responses to support diagnosis and treatment plans.
- Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
Education
Bachelor of Science - Social Work
West Virginia University
Skills
- Root Cause Analysis/developments and implementation of corrective actions
- Internal Audits and Regulatory Compliance
- Crisis Management with comfort versus control
- Data Analysis and system implementation
- Risk Analysis and Mitigation
- Abuse/Neglect/Compliance Investigation Interviews
- Ukeru/First Aid/CPR trained
- Risk Management/Technical Liaising/ Consulting
Timeline
Quality Assurance Supervisor
Grafton Integrated Health Network
04.2008 - Current
Counselor
The LEAD Center
10.2004 - 04.2008
Bachelor of Science - Social Work
West Virginia University
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