Julie Jakowski

• provide support for utilization review, health education, provider relations and quality management
• This includes data entry communication with members, provider, and vendors for education and medical necessity information gathering
• Customer care and provider correspondence

Workflow optimization

• Reporting and documenting
• Problem resolution
• enter referral data for member outpatient procedures, specialist visits, and durable medical equipment

• Teach early childhood development skills
• Maintained order and safety of all children under care.
• Greeted parents and children in warm and inviting way.
• Provided information about nursery services, compliance standards and procedures.
• Tell parents any concerns in behavior

• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
• Recorded expenses and maintained accounting records.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Communicated with members to solve concerns
• Received and responded to provider requests via letters, emails, telephone calls and in-person interactions.
• Entered data, generated reports and produced tracking documents.
• Coached employees through day-to-day work and complex problems.

• Maintained patient confidence by keeping patient records information confidential.
• Processed medical records requests from outside providers according to facility, state and federal law.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.

• Entered physicians orders on care plans, medication cards, and charts
• Answered telephone, paged clinical staff, and delivered messages to learn numbers
• Verified patient demographic data, forms, and insurance Information
• Scheduled and continued patients for diagnostic appointments, consultations and procedures
• Checked patients in with vitals and assisted provider on exams and procedures

• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.