Julie Jensen
Spring Green,Wisconsin
Summary
Results-driven Management Professional with expertise in Customer Service, Team Building, and Operations. Proven track record in enhancing team performance and service delivery through innovative strategies and process optimization. Committed to fostering strong relationships and driving efficiency in organizational operations.
Overview
14
14
years of professional experience
Work History
Executive Director
Spring Green Area Chamber of Commerce
06.2019 - Current
- Increased membership retention through targeted outreach strategies and personalized engagement initiatives.
- Developed strong relationships with board members to enhance organizational support and strategic direction.
- Executed comprehensive marketing campaigns to elevate public awareness of programs and services offered.
- Managed financial resources effectively to ensure sustainability and growth of organizational initiatives.
- Designed and promoted community programs and events to bolster tourism and local engagement efforts.
- Cultivated partnerships with local businesses and organizations to strengthen community advocacy initiatives.
- Oversaw daily operations to ensure seamless administrative functions and adherence to organizational policies.
- Implemented staff training programs to enhance team performance and service delivery standards.
Dining Room Manager
Wisconsin Riverside Resort
05.2017 - 08.2019
- Enhanced employee morale through regular meetings focused on training and collaboration.
- Conducted performance reviews to assess employee development and align goals with organizational objectives.
- Managed hiring and termination processes, ensuring compliance with company policies and regulations.
- Oversaw cash handling procedures, maintaining accuracy and security in financial transactions.
- Developed and implemented monthly work schedules to optimize staffing and operational efficiency.
- Coordinated and hosted small parties, enhancing customer experience and promoting venue offerings.
- Ordered supplies consistently while ensuring adherence to safety and food handling procedures.
- Maintained a positive work environment by fostering team communication and addressing employee concerns.
Customer Service/Sales/School Uniform Home Agent/ New Hire and rehire Trainer
Lands' End
10.2011 - 08.2017
- Delivered exceptional customer support by processing phone orders efficiently and accurately.
- Handled confidential customer information with integrity and adherence to privacy regulations.
- Operated effectively in a remote work environment, demonstrating discipline and time management skills.
- Trained and onboarded new hires, ensuring they understood company procedures and expectations.
- Reinforced training for rehires, facilitating seamless reintegration into company practices and culture.
- Cross-trained in multiple departments, enhancing versatility and operational efficiency within the organization.
- Resolved customer inquiries promptly, contributing to overall customer satisfaction and retention rates.
- Maintained detailed records of customer interactions, ensuring thorough follow-up and support.
Education
Bachelor of Science - Management
University of Phoenix
10.2018
Skills
- Strong customer service skills
- Proactive and adaptable
- Exceptional communication
- Operational management
- Effective leadership and team management
- Effective problem resolution
Accomplishments
- Coordinator for the Lone Rock July 4th Celebration – 3 years
- American Legion Auxiliary President (Lone Rock) – 5 years
- Coordinator for the Thanksgiving Food Drive in the River Valley – 10 years
- Sigma Beta Delta – International Honor Society in Business, Management, & Administration – Inducted November 8, 2017
- The National Society of Collegiate Scholars – Inducted September 10, 2015
- Certified Hospitality Supervisor – American Hotel and Lodging Association – July 10, 2018
Timeline
Executive Director
Spring Green Area Chamber of Commerce
06.2019 - Current
Dining Room Manager
Wisconsin Riverside Resort
05.2017 - 08.2019
Customer Service/Sales/School Uniform Home Agent/ New Hire and rehire Trainer
Lands' End
10.2011 - 08.2017
Bachelor of Science - Management
University of Phoenix