Julie Jerm
Kent,WA
Summary
Proven to excel in high-pressure environments, I leveraged my strong multitasking abilities and clear communication skills at Forture Casino to enhance guest satisfaction significantly. As a Bartender/Waitress, I not only improved service quality but also played a key role in team collaboration, showcasing my reliability and hospitality service expertise without relying on numerical achievements.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
Work History
Bartender/Waitress
Forture Casino
10.2014 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
High School Diploma -
Kentwood
Kent, WA06-2011
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Memory retention
- Customer service expertise
- Identification verification
- Hospitality service expertise
- Aloha POS
- Reliability
- Multitasking
- Multitasking Abilities
Timeline
Bartender/Waitress
Forture Casino
10.2014 - Current
High School Diploma -
Kentwood