JULIE JOHNSTON
Upper Arlington,OH
Summary
Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.
Overview
16
16
years of professional experience
Work History
Business Operations Manager
OhioHealth Riverside Methodist Hospital
05.2022 - Current
- BOM for large scale procedural team at Riverside. Responsibilities include capital decisions and purchases, Vizient analysis across cost centers, budgets and variance, new construction, onboarding, and financial training of new managers.
- Key Contributions:
- Successful funding and operationalization of multiple large-scale growth initiatives, including renovation of cath labs and expansion of Mobile Stroke program.
- Produce and operationalize business plans regarding retention bonuses, Vizient cost savings and other hospital initiatives.
- Regularly produce and utilize KPIs and data sets to drive hospital decisions around new services, cost containment, and capital purchases.
- Project manager for inpatient (PCU and SSU teams) department moves and renovations throughout the hospital. Includes leading meetings with key stakeholders, obtaining funding for renovations and new equipment and managing the coordination of the department moves.
- Responsible for successful capital approval of critically needed lab equipment in CICU, garnering support from key executive and clinical leadership.
- Lead managers through multiple quarters of cost savings workflows to improve financial sustainability for their cost centers and functional areas, helping to identify key areas of cost reduction across multiple departments.
Administrative Manager
OhioHealth Riverside Methodist Hospital
07.2019 - 09.2022
- Led large clinical team in providing advanced heart and vascular care to most critical H&V patients. Responsible for $13M annual budget across five cost centers.
- Key Contributions:
- Responsible for successful development and implementation of specialty clinics, including ACT Clinic (CRT Non-Responder) and Class III, leading to subspecialty treatment options for difficult patient disease state.
- Lead telehealth efforts for ADHAV during pandemic and now in the expansion of Heart Failure.
- Clinic consistently achieves top customer service scores and comments from Press Ganey.
- Increased Heart Failure Clinic volumes by 75% increase in two years.
- Successful national accreditation for VAD (TJC 2019), Hyperbarics (UHMS 2020), and Heart Failure (TJC 2021).
Practice Manager & Administrator
OhioHealth Physician Group
01.2014 - 07.2019
- Led OhioHealth’s largest multi-specialty practice, stabilizing and rebuilding primary care and specialty teams after a period without management oversight. Previously managed multiple OB-Gyn and primary care practices, at times managing up to three practices. Responsibility included opening new OhioHealth practice and transitioning existing private practice to OPG.
- Key Contributions:
- Consistently exceeded revenue and overall budget goals each year, surpassing overall income by 18% FY19.
- Increased overall practice productivity from 40th percentile MGMA to 60th percentile over a 6-month period.
- Successfully led team in piloting government-directed Patient Centered Medical Home (PCMH) for OhioHealth. Practice and OPG received certification and prestigious OhioHealth Prism Award.
- Improved customer service at the front desk from sixth percentile MGMA to 90th percentile over 4-month period by integrating two front desk teams, streamlining processes and coaching staff.
- Implemented Vaccines for Children, providing free vaccines for hundreds of pediatric patients.
- Hired and trained RNs into new triage role at three OB-Gyn offices to provide better patient education and quality care for OB patients. Increased both patient and physician satisfaction with new care model.
Regional Director of Health Center Operations
Planned Parenthood of Greater Ohio
09.2011 - 12.2013
- Managed seven health centers and a staff of thirty in Columbus, Toledo, and Athens. Responsible for productivity, compliance, customer service, quality and financial goals for clinics specializing in women’s health.
- Key Contributions:
- Implemented new productivity measures across seven health centers, improving the number of daily visits by 50% over two quarters. This provided an additional 8,000 visits annually to patients across Ohio.
- Managed direct oversight of Ambulatory Surgical Center, leading team to successful surveys with ODH.
- Rolled out a fee assessment program at two practices, resulting in a 75% increase in self-pay collections.
- Committee chair of Integration Team after merger of two former Planned Parenthood divisions in Ohio, leading members in developing and implementing operational work plans for all areas of the organization.
Director of Business Planning and Physician Recruitment
Memorial Hospital of Union County
07.2009 - 09.2011
- Responsible for recruiting primary care physicians and specialists to the health system. Point person for data analysis and development of business plans. Responsibility over all hospital medical office buildings and leases.
- Key Contributions:
- Successfully recruited primary care and specialty physicians, including difficult-to-recruit specialties.
- Led hospital team in the development, implementation and successful rollout of a new breast service line that included non-invasive biopsies. Responsible for business plan, construction, capital, and marketing.
- Initiated NP care model at Urgent Care, decreasing wait times by an average of 25 minutes during flu season.
- Implemented new collections protocols at Urgent Care, increasing collection from 80% to 95% in 6 months.
Education
Master of Health Administration -
The Ohio State University
Columbus, OHMasters - Journalism
University of Illinois
Champaign-Urbana, ILBachelors - English and German
Denison University
Granville, OHSkills
- EPIC / SlicerDicer Reporting
- Microsoft Office
- Project management
- Operations management
- Staff management
- Budgeting and forecasting
- Excellent oral and written communication
- Effective communication
- Onboarding and training
Affiliations
- OhioHealth HRO Trainer 2023-Present
- OhioHealth Manager Core Trainer 2022-Present
- OhioHealth Spark Leadership Program 2022-2023
- RMH Routine Capital Committee, 2022-Present
- System Financial Sustainability Committees 2023-Present
Timeline
Business Operations Manager
OhioHealth Riverside Methodist Hospital
05.2022 - Current
Administrative Manager
OhioHealth Riverside Methodist Hospital
07.2019 - 09.2022
Practice Manager & Administrator
OhioHealth Physician Group
01.2014 - 07.2019
Regional Director of Health Center Operations
Planned Parenthood of Greater Ohio
09.2011 - 12.2013
Director of Business Planning and Physician Recruitment
Memorial Hospital of Union County
07.2009 - 09.2011
Bachelors - English and German
Denison University
Master of Health Administration -
The Ohio State University
Masters - Journalism
University of Illinois
Areas of Expertise
- Physician Relations
- Fiscal Management and Budgeting
- Operations
- KPIs
- Goal Deployment
- Strategic Planning
- System Pilot Programs
- Data Analysis
- People Management
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