Julie Jones
Clanton
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Home Care Provider
Alabama Medicaid Agency
01.2025 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Small Business Owner
SouthernVape
07.2014 - 12.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Claims Analyst
Behavorial Health Systems
05.2012 - 12.2013
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
CNA
Hospice Complete
05.2007 - 04.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
Education
High School Diploma -
Dallas County High School
Plantersville, AL05-1993
Skills
- Interpersonal and written communication
- Active listening
- Customer service and support
- Claims review
- Relationship building
- payroll
- Scheduling
- Inventory
- Family support
- Policies and guidelines
Timeline
Home Care Provider
Alabama Medicaid Agency
01.2025 - Current
Small Business Owner
SouthernVape
07.2014 - 12.2023
Claims Analyst
Behavorial Health Systems
05.2012 - 12.2013
CNA
Hospice Complete
05.2007 - 04.2012
High School Diploma -
Dallas County High School
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