Julie Jordan Kidwell
Zephyrhills,FL
Summary
Dynamic professional with a proven track record at Brokerage Brewery, excelling in customer service and beer tasting. Expert in maintaining cleanliness and engaging patrons with informative beer pairings, significantly enhancing their experience. Demonstrated ability to manage high-volume events with composure, fostering a loyal clientele base through exceptional interpersonal skills and a professional appearance.
Professional with experience in beverage industry, ready to bring expertise to this role. Demonstrates strong teamwork and adaptability, ensuring smooth operations and quality service. Skilled in customer engagement, multitasking, and maintaining cleanliness. Known for reliability and results-driven approach.
Overview
3
3
years of professional experience
Work History
Beertender/Server Supervisor
Brokerage Brewery
04.2022 - 11.2022
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Operated cash register accurately, managing transactions for seamless checkout process.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Administrative Coordinator
Bluegreen Resorts
12.2019 - 01.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Education
Continuing Education Certificates in Various Class - General Studies
Danville Area Community College
Danville, ILSkills
- Cleanliness and hygiene
- Maintaining equipment
- Pouring techniques
- Food pairing recommendations
- Promotional skills
- Glassware maintenance
- Beer tasting
- Customer service
- Highly reliable
- Clear and effective communication
- Engaging personality
- Professional appearance
Timeline
Beertender/Server Supervisor
Brokerage Brewery
04.2022 - 11.2022
Administrative Coordinator
Bluegreen Resorts
12.2019 - 01.2022
Continuing Education Certificates in Various Class - General Studies
Danville Area Community College