Julie Kalkowski
East Wenatchee,WA
Summary
Impact-oriented leader with extensive experience successfully directing and supporting operational and clinical functions in Primary Care and Geriatrics. Skilled at driving strategic initiatives, championing continuous improvement efforts, and updating processes and policies to ensure regulatory compliance and maximize efficiency. Excellent communicator who can lead and train teams of 25+ while collaborating with providers, and C-level executives to produce successful outcomes.
Overview
28
28
years of professional experience
Work History
Practice Manager
ConcertoCare
07.2024 - Current
- Operational leader responsible for managing the performance of an interdisciplinary team supporting both fee-for-service and value-based care models to care for seniors, allowing them to stay in their homes.
- Manages all functions and operations of team, including setting goals, coordination of day-to-day clinic workflows, and personnel management.
- Ensures compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Addresses patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversees team performance to ensure high-quality care delivery.
- Championed new LPN workflow and chart prep for VBC model including managing and training staff. Achieved 100% compliance in program.
- Works closely with providers to ensure schedule optimation
Practice Manager III
Confluence Health
03.2020 - 07.2024
- Led team with data-driven management to achieve financial, and operational metrics. Accomplished reaching 100% market goals for quality/HEDIS key performance indicators in 2022 & 2023, including: Hypertension, AWV, PHQ-9 Utilization, and Colorectal & Breast Cancer Screening.
- Administered day-to-day support, including management of team schedules to meet patient and staff needs, oversight of clinical and operational task completion, conducted team huddles, and managed patient complaints and grievances.
- Personnel management of RNs, LPNs, MA-C, Receptionists and Referrals Coordinator, including hiring, onboarding, training, management to role-based key performance indicators, ongoing performance management, and support for career development of new and current staff.
- Supported team through hands-on shadowing, collaboration, and guidance..
- Analyzed clinical operational workflows, ensuring adherence to standard procedures and identified and acted on opportunities to improve workflow design and efficiency.
- Developed and led meetings required for management, training, education, and team building.
- Facilitated interviewing, hiring, and training of new team members.
- Ensured team adherence to compliance policies, procedures, and standards of conduct including all applicable laws and regulations.
Organizational Development Specialist
Confluence Health
03.2014 - 03.2020
- Successfully coached over 30 leaders to Confluence Health Lean Leader Certification.
- Functioned as educator, analyst, facilitator, consultant, coach and project manager.
- Facilitated DDI Supporting Service Excellence Leadership training, as well as ServicePlus Healthcare, contributing to training of over 1,600 employees, improving both manager-to-employee relations and customer satisfaction.
- Provided training and coaching for physicians, leadership, manager and staff, adhering to principles of the Confluence Health Value System (CHVS Lean Management) and Service Excellence.
- Provided project coordination and support for selected value streams in clinical and business operations by assisting in creation and execution of Kaizen Plans using CHVS.
- Facilitated and led Rapid Process Improvement Workshops and Kaizen events as directed by CHVS steering Committee.
- Facilitated and led staff in leadership development education and opportunities.
- Contributed to curriculum design for programs that support Confluence Health goals and initiatives.
Sales Associate
SYSCO Food Services
05.2008 - 03.2014
- Accomplished 50% increase in territory sales through direct sales of food and restaurant supplies and equipment to institutional and commercial establishments in the Wenatchee/Leavenworth area.
- Established strong relations with existing accounts and deepened penetration by an average of 35%.
Restaurant Operations Consultant
Food Services of America
04.1996 - 12.2007
- Consulted customers on improving profitability by decreasing costs an average of 10%, increasing sales volume and growing marketshare by 22% for Food Services of America.
- Developed and implemented training curriculum, deepening FSA's customer relationships and increasing sales in trained accounts.
- Conducted restaurant profitability analysis and utilization of menu engineering techniques to create more profitable menus.
- Provided new product proposals and menu placement strategies, resulting in increased customer sales and profitability.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT01.2019
Skills
Practice & Schedule Management
Staff Management & Development
Performance Metrics
Patient Relations
Training and mentoring
Budget Oversight
Regulatory Compliance
Process Improvement
Technical Skills
Microsoft Teams, Epic, eCW, CareLink, MS Office Suite.
Timeline
Practice Manager
ConcertoCare
07.2024 - Current
Practice Manager III
Confluence Health
03.2020 - 07.2024
Organizational Development Specialist
Confluence Health
03.2014 - 03.2020
Sales Associate
SYSCO Food Services
05.2008 - 03.2014
Restaurant Operations Consultant
Food Services of America
04.1996 - 12.2007
Bachelor of Science - Business Administration
Western Governors University
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