Julie Kelley
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Assembly Line Worker
Nason
08.2023 - Current
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
Customer Service Associate
TTI Ryobi Distribution Center
03.2023 - 04.2023
- As a customer service agent, I have to know how to talk to people in a professional manner but also in a way that makes them feel heard and understood
- Multitasking is important for this job as you must quickly go from one call to the next while helping different customers with any variety of needs
- Computer skills and communication skills are essential.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Solved problems with products and services by providing customers with technical support.
Suture Assembly Operator
Arthrex
12.2021 - 10.2022
- Support current processes related to existing suture assembly
- Perform dimensional checks on the product where necessary
- Package suture in support cards using a variety of winding techniques
- Perform terminal cleaning and daily housekeeping utilizing various cleaning and disinfecting agents
- Assembled components with minimal supervision, exceeding expected project milestones.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated production machinery safely to reduce workplace accidents.
Front Desk Clerk
Best Western
05.2021 - 09.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assist guests with their needs during their stay
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
Music Teacher
Oconee Christian Academy
08.2016 - 03.2021
- Instruct students from kindergarten through grade
- Lesson planning
- Leading music for chapel services
- Coordinating community events for students to be involved in
- Playing musical instruments as well as in instructing students how to play
- Teach private piano, flute, and voice lessons
- Operating a sound mixer as well as using digital video media
- Cooperating with administration on special school events
- Plan and direct school musicals
- Team building
- Organizing fundraisers
- Working with the Salvation Army for two years
- Performed the National Anthem for two years in a row for the Harlem GlobeTrotters
- Performed the National Anthem for championship series for Women's College
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Mentored students of different ages and backgrounds in music theory, composition and performance.
- Assessed student performance and provided constructive feedback to guide progress.
- Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
Worship Pastor
Seneca Church of God
06.2010 - 06.2020
- Developing and operating on a budget
- Planning and organizing concerts and community events
- Conducting worship services
- Leading and managing a team
- Public speaking
- Training team members
- Singing and playing instruments
- Preparing music for holidays and special events
- Serving at local soup kitchen
- Planning weekly services and rehearsal
- Using planning software
- Conducting interviews for new team members
- Organizing and performing outdoor concerts
- Working with other churches for county-wide events
- Leading worship for National Day of Prayer for 2 years in a row
- Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
- Oversaw budget and programming for worship arts ministry and engaged outside services economically and responsibly.
- Recruited volunteers for choirs and worship teams.
- Performed as versatile vocalist and instrumentalist to support inspirational worship services.
- Coordinated music and special vocals for worship services.
- Set up PowerPoint presentations with lyrics for congregation.
- Developed programs for holidays and unique events.
- Interacted with local community, building relationships with civic organizations and other churches.
Customer Service Representative
Morgan Insurance Agency
09.2005 - 05.2016
- Answering phone calls
- Servicing customers
- Selling and writing insurance policies
- Office administration
- Training new employees
- Filing documents and other secretarial duties
- Balancing checkbook
- Use various software programs
- Taking payments
- Paying bills for office
- Balancing checkbook
- Responding to emails
- Listening to customers needs in order to findservices to better suit them
- Keep client database up to date
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Education
Associate's degree -
Southern Wesleyan University
Skills
- Office Administration
- Front Desk
- Customer service
- Leadership
- Teambuilding
- Event planning
- Public speaking
- Communication skills
- Writing skills
- Phone etiquette
- Expert computer skills
- Fundraising
- Budgeting
- Social media management
- Typing
- Data entry
- Teaching
- POS
- Quality Inspections
- Visual Inspection
- Maintaining Clean Work Areas
- Assembly and Production
- Customer Needs Assessments
- Product Assembly
- Team Communication and Collaboration
- Effective Working Relationships
- Managing Time
- Manufacturing
Timeline
Assembly Line Worker
Nason
08.2023 - Current
Customer Service Associate
TTI Ryobi Distribution Center
03.2023 - 04.2023
Suture Assembly Operator
Arthrex
12.2021 - 10.2022
Front Desk Clerk
Best Western
05.2021 - 09.2021
Music Teacher
Oconee Christian Academy
08.2016 - 03.2021
Worship Pastor
Seneca Church of God
06.2010 - 06.2020
Customer Service Representative
Morgan Insurance Agency
09.2005 - 05.2016
Associate's degree -
Southern Wesleyan University
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