Julie kelly
Yakima,WA
Summary
Customer-focused professional with expertise in relationship management and problem-solving. Delivers outstanding service and fosters positive client interactions. Experienced in service roles, ensuring effective resolution of customer issues and maintaining strong client relationships.
Overview
20
20
years of professional experience
Work History
Fire and Safety Technician
Baxter construction
Yakima, Washington
06.2022 - 05.2024
- Identified customer needs promptly to deliver effective solutions.
- Resolved customer issues with knowledgeable, friendly service, leading to increased satisfaction.
- Engaged customers in conversation using effective interpersonal skills to foster relationships.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Stylist
Sports Clips
Yakima, Washington
01.2024 - 01.2024
- Consulted with clients to identify and refine desired hairstyles and grooming preferences, ensuring tailored service.
- Recommended hair styles to complement clients' facial features and coloring.
- Delivered personalized haircuts and styles for clients, enhancing their overall satisfaction in a fast-paced environment.
- Adapted quickly to changing client needs and preferences throughout the day.
- Created a friendly salon environment by providing attentive customer service.
- Maintained cleanliness and organization of styling stations and tools.
Front Desk Receptionist
Best Western Hotel
Lewiston, Idaho
05.2020 - 08.2022
- Greeted guests warmly upon arrival and provided check-in assistance.
- Managed phone calls, directing inquiries to appropriate departments to ensure efficient communication.
- Scheduled reservations and maintained the booking system accurately.
- Provided local information and recommendations to enhance guest experiences.
- Input customer data into reservation systems, updating records to reflect room changes for seamless operations.
- Prepared daily shift close reports, balancing cash register to ensure accurate transaction records.
Stylist/owner
Golden Scissors Barbershop & Salon
Yakima, Washington
08.2004 - 12.2017
- Executed precision haircuts and modern hairstyles for diverse clientele.
- Provided personalized styling consultations to enhance client satisfaction.
- Educated clients on hair care routines and product recommendations.
- Built strong relationships with clients to encourage repeat visits.
- Pre-booked future appointments to increase repeat business.
- Collected payment from customers and scheduled next appointments.
- Managed social media accounts by posting content related to fashion trends.
- Assisted in organizing special events such as pop-up shops or fashion shows.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
Education
Beauty School
Mr Js Beauty School
Yakima, WA08-1991
Skills
- Customer relationship management
- Time management
- Attention to detail
- Adaptability
- Problem solving
- Team collaboration
- Effective communication
Timeline
Stylist
Sports Clips
01.2024 - 01.2024
Fire and Safety Technician
Baxter construction
06.2022 - 05.2024
Front Desk Receptionist
Best Western Hotel
05.2020 - 08.2022
Stylist/owner
Golden Scissors Barbershop & Salon
08.2004 - 12.2017
Beauty School
Mr Js Beauty School