Julie Kennedy

• Answer phones, schedule appointments, collect patient payments.
• Responded to patient requests as well as calling in patient prescriptions to pharmacy.
• Maintained accounts receivable/payable
• In charge of office inventory, ordering, stocking and shipment receiving.
• Controlled finances to lower costs and keep business operating within budget.
• Employee payroll and all banking for the clinic.
• Preparation of employee end of year taxes.
• In charge of closing physician practice
• Prepared patient treatments rooms, cleaning, stocking

and preparing for the next patient.

• Taking vitals and prepping patient for treatment.
• Explained treatment procedures and physician instructions to patient.
• Assisted in minor surgical procedures and treatments.

• Created individualized extended spa journeys for guests based upon their wants and needs.
• Responsible for coordinating travel, spa treatments, activities and additional items requested.
• Collecting payment for the extended spa journey. While providing guests with estimates of possible overages.
• Collaborated with spa therapists to ensure timely treatments.
• Resolved journey guest concerns in a timely manner.
• Answered questions about spa, treatments offered and spa's amenities.
• Fill in at front desk as needed for check-in/check-out processes.
• Greeted spa guests warmly to create positive first impression of establishment.
• Led spa tours for new members to familiarize guests with services provided.

• Scheduled and managed appointments, registrations and patient relationships.
• Addressed patient inquiries, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
• Verified benefits, obtained prior authorization,

obtain payment from insurance companies.

• Entered procedure and diagnostic codes for insurance billing and precertification.
• Received and posted insurance and patient payments.
• Reviewed and sent medical records to other physicians upon request.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Audited patient charts to verify medical necessity and satisfaction of coverage criteria.
• Ordering supplies and in charge of yearly inventory.
• Coordinated luncheons with Pharmaceutical Representatives.