Julie Kennedy-Newsome

• Attended to customer needs, responding to questions, complaints and escalations.
• Monitored staff training, scheduling and shift changes.
• Understood and implemented safety and emergency procedures.
• Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
• Liaised between guests and hotel management, relaying information, promotions and issues.
• Reviewed daily bookings, preparing guest rooms prior to arrival.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

• managing numerous Air Bnbs in the Norther Nexk of Virginia

• Searched program participant belongings at admission and discharge or at supervisor's request.
• Maintained safety and program structure by monitoring individuals' activities.
• Directed client well-being checks and documented notes.
• Conducted telephone admission screenings and offered related client assistance.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• (Client Service Professional)- responsible for welcoming clients, identifying and addressing the client's need, and maintaining a pleasant and business-like atmosphere and attitude
• I interact with clients in person or via telephone through inbound and outbound calls, make appointments.

• Patient Care Aid, taking care of elderly patients
• At home health care

• I was responsible for the day-to-day management of a hotel and its 12 staff members and was accountable for planning, organizing, and directing all hotel services, including front-of-house (reception, concierge, and reservation) services, food and beverage operations, and housekeeping.

• I Represent the first point of contact with guests and handles all stages of a guest's stay
• My typical duties involved registering and booking guests in and out of their rooms, while accommodating any special requests, recommending local places to eat, and tour while the guests stayed in the Northern Neck
• I also helped the General Manager send direct bill account information, as well as training new hires
• I completed all of Module training online for Choice Privileges, and have all my certificates
• I have 8 Trip advisor reviews online, as well as 5 Q-Star awards.

• Responsible for taking patient vitals; Updating medical computer system with patient information;
• Ensuring communication between medical staff and patient/patient family is consistent and frequent
• Waitressing at Angelo's

• Provide Office support to executives and managers in a variety of settings
• Type and distribute correspondence, answer phones, make travel arrangements and maintain files
• Successfully perform bookkeeping duties, proofread documents, and create materials for presentations
• Strong interpersonal and organizational skills, as well as good phone skills and familiarity with office equipment
• D & Z In processing Coordinator- Processed contractors through the required training and testing for access to the Nuclear Power Plant for the refueling outage
• Successfully completed Nuclear Power Plant
• Background check and drug screening and badged at the Power Plant.