Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic
Julie Kerschner

Julie Kerschner

Waco,TX

Summary

- Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills


- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals


- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level client advocacy position


- Dedicated professional with history of meeting company goals utilizing consistent and organized practices


- Skilled in working under pressure and adapting to new situations and challenges to best enhance the experience of clients

Overview

5
5
years of professional experience

Work History

Client Advocacy Internship

CareNet Pregnancy Center Of Central Texas
Waco, Texas
05.2022 - 08.2022
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Maintained energy and enthusiasm in fast-paced environment
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Collaborated with team members to achieve target results
  • Developed and maintained courteous and effective working relationships
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Improved operations through consistent hard work and dedication
  • Performed administrative tasks to maintain smooth operations at the workplace

Student Support Representative

American Water College
Valley Mills, Texas
10.2017 - Current
  • Coached employees through day-to-day work and complex problems
  • Monitored employee and customer interactions to assess quality of service
  • Standardized office structures and processes to promote collaboration and increased performance
  • Established and implemented training programs to maximize team performance
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Investigated and resolved customer inquiries and complaints quickly
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Utilized research skills to gain understanding of the state operator certification requirements specific to the field

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
08.2022

Skills

  • Organizational Skills
  • Administrative Support
  • Resolving Problems and Incidents
  • Collaborative Team Player
  • Customer Relationship Management
  • Friendly and Patient
  • Quick Study and Information Retention
  • Receptive and Responsive To Constructive Criticism
  • Interpersonal Conflict Resolution
  • Creativity and Flexibility

Volunteer Experience

I have extensive experience working with parents and their children through my work in nursery and Sunday Schools in the various churches I have attended throughout my life. I have also worked in many VBS clubs in teaching children and have experience working in childcare in a professional setting as well.


I have served as a Church Secretary, working with both children and parents to organize resources that were needed for success in various church programs. I have experience working in the Operation Christmas Child processing plant where it was my job to inspect the items that were donated to the program, and confirm the quality and integrity of the packages that we were sending out.


I have also worked in a volunteer position at CareNet Pregnancy Center of Central Texas in their client advocacy department, as well as performing other administrative tasks and organizational development duties.

Timeline

Client Advocacy Internship

CareNet Pregnancy Center Of Central Texas
05.2022 - 08.2022

Student Support Representative

American Water College
10.2017 - Current

Bachelor of Science - Psychology

Liberty University
Julie Kerschner