Summary
Overview
Work History
Education
Skills
Timeline
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Julie Kidd

West Palm Beach,FL

Summary

Proven to excel in customer relations and safety regulations compliance, I significantly enhanced client satisfaction and loyalty through exceptional service and effective communication. Skilled in Customer satisfaction and managing paperwork, my dedication to reliability and punctuality ensures operational excellence. My track record includes maintaining a strong and positive work environment and fostering strong client relationships, contributing to a positive and secure service environment.

Overview

24
24
years of professional experience

Work History

Non Emergency Transport Driver

SILC Express
05.2021 - Current
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained high customer satisfaction by working quickly and accurately.
  • Updated daily logs and customer paperwork with relevant details.
  • Complied with federal, state and local laws and regulations to reduce risks.
  • Self-motivated, with a strong sense of personal responsibility.

Multi Service Provider

Scentsationz By Boss Lady J
12.2014 - 08.2020
  • Helped clients with Shopping, Cleaning, Child care, House/Pet sitting services, ensuring high levels of satisfaction and loyalty.
  • Proactively engaged with clients to solicit feedback, using that information to continually refine and improve the overall customer experience.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.

Customer Service Representative

Pet Supermarket
05.2011 - 05.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Non Emergency Medical Transport

Gentry Transport- Crematory
03.2004 - 06.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

Human Service Worker II

Taccachale
01.2001 - 01.2004
  • Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines.
  • Improved customer satisfaction by providing timely and accurate services in a professional manner.
  • Promoted a safe and clean work environment through diligent adherence to health and safety regulations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Collaborated with team members to ensure optimal service quality for all customers.

Education

Associate of Science - Medical Assistant

City College of Gainesville
Gainesville, FL

Skills

  • Customer relations
  • Managing paperwork
  • Punctuality
  • First aid training
  • Passenger transport
  • Dependable and cooperative
  • Documentation skills
  • Reliability
  • Safety regulations compliance
  • Maintaining safety

Timeline

Non Emergency Transport Driver

SILC Express
05.2021 - Current

Multi Service Provider

Scentsationz By Boss Lady J
12.2014 - 08.2020

Customer Service Representative

Pet Supermarket
05.2011 - 05.2014

Non Emergency Medical Transport

Gentry Transport- Crematory
03.2004 - 06.2010

Human Service Worker II

Taccachale
01.2001 - 01.2004

Associate of Science - Medical Assistant

City College of Gainesville

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Julie Kidd