Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Julie Kilpatrick

Powell,OH

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Sandbox VR
11.2022 - Current
  • Trained and supervised team of 10-20 members.
  • Demonstrated quick problem-solving abilities.
  • Managed KPIs with store manager.
  • Maintained reservation schedules in fast-paced environment.
  • Resolved tech issues efficiently while updating guests.
  • Handled hardware and collaborated with IT support.
  • Scheduled large bookings effectively.
  • Communicated clearly and empathetically with guests.
  • Oversaw opening/closing procedures, recommended efficiency enhancements.
  • Mentored new employees on policies and best practices.

Game Show Host/Tech

Game Show Battle Rooms
11.2022 - 06.2023
  • Entertain guests through 60-75 minute shows featuring various games.
  • Host groups of 4-30, engaging each guest with energy.
  • Create immersive experiences for all ages, simulating a real game show.
  • Manage audio, visuals, and lighting during the show.
  • Set up games and maintain a clean workspace.

Game Master

Escape Artists
09.2021 - 11.2022
  • Manage the flow of day-to-day operations
  • Train new team members for running, watching and resetting games
  • Communicate with upper management on progress being made with team members or any problems that need to be addressed
  • Keep team organized and focused on tasks
  • Greet groups of 2-8 people with enthusiasm & checking waivers
  • Celebrate with guests on their progress whether they escaped or not, keep it a positive and encouraging experience
  • Book and take payments for small to large groups
  • Explained company policies, game rules and safety requirements.
  • Repair things in rooms when they break or malfunction quickly before the next game.

Customer Service

Coliseum X
03.2021 - 09.2021
  • Conducted axe throwing training for guests.
  • Emphasized strict safety rules for throwing activities.
  • Assisted guests in achieving consistent throws.
  • Educated guests on proper usage of laser tag guns.
  • Briefed guests on up to 20 memorized missions.
  • Served and delivered food/drinks to patrons.
  • Checked IDs to ensure proper age verification.
  • Tracked tips and recorded totals nightly.
  • Fixed broken laser tag equipment and axes.


Guest Services Associate

Sky Zone
03.2019 - 11.2020
  • Checked guests into parties.
  • Handled POS system and cash transactions.
  • Hosted parties ensuring guest satisfaction and requirements met.
  • Cleaned and prepared rooms for next events.
  • Maintained food safety standards during service.
  • Communicated safety rules and enforced compliance.
  • Stood for over 7 hours continuously.

Education

Associate of Applied Science - Graphic & Digital Design

Columbus State Community College
Columbus, OH
12.2025

Skills

  • Customer service
  • Team leadership
  • Staff training and development
  • Adobe creative suite (photoshop, illustrator, indesign)
  • Computer skills
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Multitasking and organization

Timeline

Assistant Manager

Sandbox VR
11.2022 - Current

Game Show Host/Tech

Game Show Battle Rooms
11.2022 - 06.2023

Game Master

Escape Artists
09.2021 - 11.2022

Customer Service

Coliseum X
03.2021 - 09.2021

Guest Services Associate

Sky Zone
03.2019 - 11.2020

Associate of Applied Science - Graphic & Digital Design

Columbus State Community College

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Julie Kilpatrick