Julie Kim
Bellevue,WA
Summary
Forward-thinking Operations Specialist bringing 10 years of expertise in Business Continuity and Resiliency for Consumer Business Banking and Retail Mortgage sector businesses. Cultivates rapport with leadership to optimize program standards and output, resolve complex problems and deliver innovative resiliency strategies. Proficient in FusionRM, Tableau, SAM, HCL Leap, and MS Office suite.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Continuity & Risk Resiliency Analyst
US Bank
12.2014 - Current
- Management and oversight of risk management framework to identify, respond, document, monitor and report on business recovery and emergency response management
- Engage business line stakeholders, executive leadership, risk partners, and enterprise resiliency management to align business continuity plans with federal, state, and local laws and regulations, established best practices, and enterprise and industry standards
- Conduct risk assessments for various departments and processes, analyzing potential business impact of business interruptions such as natural disaster, security breach, vendor/app, and other disruptions
- Develop and maintain business continuity plans and process records; reviews and maintains existing plans and supporting documentation in adherence to enterprise standards; identifies and implements recovery operations and methods to allow continuity during a business disruption
- Create, facilitate, and document testing and validation methodology for plan execution via Functional, Tabletop, Enterprise Notification System (ENS) exercises
- Lead and facilitate activation of the plan and support plan navigation for the business at the time of an event which includes supporting the crisis management lead with critical components of the plan in order to make critical decisions, provide visibility and reporting to the crisis management lead/team on the critical functions, individuals, and infrastructure within the business continuity plans
- Collaborate with technology resilience and vendor services to develop and implement best practices to protect and restore data and systems in the event of natural disasters or disruptions
- Develop and/or lead change management efforts across all phases of projects and initiatives to drive the culture of continuous improvement and other corporate-driven initiatives
- Partner with risk peers to identify and resolve gaps; implements solutions in risk policy and procedures, metrics and reporting, PRISMs, audits and risk ratings
- Communicate effectively and strategically with executive leadership on program strategy, risk peers, and drive efficient collaboration within team structure
- Led resiliency steering committee to drive collaborative resiliency discussion on enterprise changes and critical challenge issues.
- Collaborate with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Evaluated staff performance and provided coaching to address inefficiencies and drive development
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Correspondence / Executive Administrative Assistant
US Bank
03.2008 - 11.2014
- Researched and prepared response to customer correspondence and communications, utilized loan servicing applications to support customer loans
- Customer correspondence intake and delivery per regulatory guidance and internal program SLAs
- Operational and site billing, invoiced, filed, ad hoc projects
- Facilitated and executed all events: audit coordination, town halls, holiday events
- Site support - security onboarding, workshop set-up, maintenance, supplies & equipment
- Full cycle onboarding and offboarding of consultants and on-site staffing.
Case Manager
Cambridge Galaher Structured Settlements
01.2004 - 01.2008
- Managed 200 accounts from inception to resolutions
- Attended mediations, developed structured settlement programs, input and develop settlement quotes
- Collaborated with attorneys, insurance companies, and government agencies to manage case details.
Education
BA English Literature -
University of California, Riverside
Skills
- Analytical Thinking
- Team Collaboration and Leadership
- Project Management
- Documentation And Reporting
Websites
Certification
- CBCP Certification 2024
- McKinsey Academy Asian American Leadership Essential 2023
- McKinsey Academy Asian American Management Acceleration Leadership 2022
- Legends of Possible Recipient 2019
Timeline
Business Continuity & Risk Resiliency Analyst
US Bank
12.2014 - Current
Customer Correspondence / Executive Administrative Assistant
US Bank
03.2008 - 11.2014
Case Manager
Cambridge Galaher Structured Settlements
01.2004 - 01.2008
BA English Literature -
University of California, Riverside