Julie Kirmse
Wisconsin Rapids,WI
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative II
Sentry
Stevens Point, WI
02.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dietary Manager
Nekoosa Court
Nekoosa, WI
01.2019 - 09.2022
- Managed dietetic staff to ensure compliance with state regulations.
- Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Developed policies and procedures related to patient meal services operations.
- Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
- Adhered to all local, state, federal regulations pertaining to dietary management practices.
- Attended meetings with other healthcare professionals concerning nutrition-related topics.
- Provided training sessions for new employees on proper food handling techniques.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Coordinated food inventory and maintained costs within budget guidelines.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
Deli Manager
Pick& Save
Wisconsin Rapids, WI
09.2020 - 02.2022
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Maintained accurate records of inventory and product ordering cycles.
- Resolved customer complaints in a professional manner.
- Established policies and procedures for the safe storage and rotation of food products.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
Restaurant and Culinary Management
Fox Valley Technical College
Appleton, WISkills
- Inbound and Outbound Calling
- Data Entry
- Consultative Sales
- Account Updating
- Data Collection
- Complaint Resolution
- Retail Sales Customer Service
- Credit Card Payment Processing
- Customer Service
References
References available upon request.
Timeline
Customer Service Representative II
Sentry
02.2022 - Current
Deli Manager
Pick& Save
09.2020 - 02.2022
Dietary Manager
Nekoosa Court
01.2019 - 09.2022
Restaurant and Culinary Management
Fox Valley Technical College
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