Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

JULIE KLEIN

JULIE KLEIN

Summary

Able to juggle multiple priorities and meet tight deadlines. Strong planner and problem solver who readily adapts to change, learns quickly, works independently and exceeds expectations. Known to be reliable, flexible and trustworthy.

Overview

13
years of professional experience

Work History

Minuteman Press

Customer Service Representative
08.2024 - 12.2024

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Kendall Printing & Signs

Office Manager
03.2018 - 09.2024

Job overview

  • Identified business challenges and shape effectual benchmarked solutions in meeting company objectives
  • Key customer service representative overseeing front counter and answering telephones to achieve key outcomes with each client and fostering warm business relationships
  • Writing up all jobs tickets and responsible for estimating print projects for clients
  • Proficient computer user
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shumaker's Ski Shop/Split Mitt

Retail Sales Representative
08.2017 - 03.2018

Job overview

  • Sales of Merchandise
  • Handled Cash Registers
  • Cleaning Duties

Sidetracks Grill and Bar

Bartender
09.2016 - 02.2017

Job overview

  • Handled cash drawer for both bar and lottery
  • Served drinks and food
  • Customer service
  • Cleaning responsibilities
  • Opening and closing restaurant

Tim Horton's Cafe and Bake Shop

Baker
01.2014 - 12.2016

Job overview

  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.

Sallie Mae

Student Loan Representative
01.2012 - 08.2014

Job overview

  • Contributed to departmental goals by consistently meeting or exceeding individual performance targets in areas such as call handling time, accuracy, and customer satisfaction ratings.
  • Reduced processing time for loan applications by efficiently managing a high volume of files and maintaining organization throughout the review process.
  • Improved borrower satisfaction by providing accurate and timely information on student loan programs, processes, and requirements.
  • Delivered exceptional customer service during inbound calls from borrowers seeking assistance with account questions or concerns.
  • Developed strong relationships with school representatives, facilitating better communication regarding borrower issues and concerns.

Education

Swartz Creek High
Swartz Creek, MI

High School Diploma
05.1996

University Overview

General Studies

College Preparatory

Baker College
Flint, MI

from Polysomnography

University Overview

  • Honor Roll Fall Winter & Spring 2016/2017
  • Dean's List Fall & Winter 2016
  • Completed AP course in Biology I & II
  • 3.8 GPA

Skills

  • Typing 50 wpm
  • Takes initiative
  • Excellent customer service
  • Extensive computer skills
  • Great communication skills
  • Positive attitude & always prompt

Timeline

Customer Service Representative
Minuteman Press
08.2024 - 12.2024
Office Manager
Kendall Printing & Signs
03.2018 - 09.2024
Retail Sales Representative
Shumaker's Ski Shop/Split Mitt
08.2017 - 03.2018
Bartender
Sidetracks Grill and Bar
09.2016 - 02.2017
Baker
Tim Horton's Cafe and Bake Shop
01.2014 - 12.2016
Student Loan Representative
Sallie Mae
01.2012 - 08.2014
Swartz Creek High
High School Diploma
Baker College
from Polysomnography
JULIE KLEIN