Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Julie Klingele

Seattle,WA

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, consistently delivering positive customer experiences.

Overview

36
36
years of professional experience

Work History

Senior Clinical Administrative Coordinator

United Healthgroup
Seattle, WA
05.2022 - 05.2025
  • Answered phone calls from patients inquiring about their treatment plans or appointment availability.
  • Developed and implemented new procedures for efficient workflow processes within the department.
  • Provided administrative support to the clinical team by scheduling patient appointments, preparing documents and coordinating meetings.
  • Ensured that all medical forms are completed correctly before submitting them for approval.
  • Coordinated with physicians, nurses, staff and other healthcare professionals to ensure quality patient care.
  • Facilitated communication between patients, families, and healthcare teams to ensure coordinated care.
  • Admitted patients to services and completed thorough clinical documentation.

Customer Service Representative

United Airlines Inc.
Seattle, WA
10.2000 - 06.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong customer relationships to encourage repeat business.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Checked in large volumes of passengers daily.
  • Boarded and assisted in the departure of airplanes.
  • Met arriving aircraft and deplaned customers.

Customer Service Representative

American Airlines
Seattle, WA
10.1990 - 10.2000
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Checked in large volumes of passengers daily.
  • Assisted customers in boarding flights, and the successful dispatch of the airplane. Also, meeting inbound, arriving flights.

Lead Flight Attendant

Eastern Airlines
New York, NY
08.1989 - 08.1990
  • Demonstrated exceptional customer service standards and ensured that passengers were comfortable during their flight.
  • Ensured that all cabin crew members adhered to established safety protocols throughout the duration of the flight.
  • Maintained an up-to-date knowledge of airline policies and procedures as well as federal aviation regulations.
  • Assisted with boarding procedures by directing passengers to their seats and providing them with necessary information regarding the flight.
  • Prepared aircraft cabins for flight, including checking emergency equipment, stocking food and beverage items, and ensuring passenger comfort items are available.
  • Resolved complaints from customers in a timely manner while maintaining a professional attitude at all times.
  • Inspected aircraft cabins before take off to ensure they met FAA requirements for cleanliness and proper functioning of equipment.
  • Kept track of stock levels for supplies used onboard flights such as blankets, pillows, headsets, so that they could be replenished when needed.
  • Trained new cabin crew members on safety procedures, customer service techniques.
  • Monitored cabin crew performance during flights and took corrective action when needed.
  • Conducted pre-flight briefings with cabin crew to ensure compliance with all aviation regulations and company policies.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
  • Greeted passengers to assist in finding seating assignments and properly stowed items in overhead or under-seat storage.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.

Education

High School Diploma -

Harrison High School
Colorado Springs, CO
05-1984

Skills

  • Clinical documentation
  • Patient scheduling
  • Medical terminology
  • Customer service
  • Effective communication
  • Time management
  • HIPAA compliance
  • Flight operations
  • Attention to detail
  • Customer relationship management
  • Conflict resolution

Accomplishments

  • I was nominated for "Superhero" of the year at United Health group for my compassion towards our members.
  • I was nominated for the "United 100" at my previous job at United Airlines for my empathy and compassion towards our passengers and fellow employees.

Timeline

Senior Clinical Administrative Coordinator

United Healthgroup
05.2022 - 05.2025

Customer Service Representative

United Airlines Inc.
10.2000 - 06.2022

Customer Service Representative

American Airlines
10.1990 - 10.2000

Lead Flight Attendant

Eastern Airlines
08.1989 - 08.1990

High School Diploma -

Harrison High School

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