Julie Knowles
Fort Collins,CO
Summary
Dynamic leader with a proven track record at Sam's Club, enhancing member satisfaction and team productivity through innovative solutions and effective communication. Expert in customer service and team management, I've spearheaded initiatives that significantly improved operational efficiency. My creative approach to problem-solving and event planning has consistently driven positive change, fostering a culture of continuous improvement.
Overview
14
14
years of professional experience
Work History
Member Services Manager
Sams Club
03.2023 - Current
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Implemented a system for tracking and analyzing member feedback, allowing us to identify areas where improvements could be made and measuring the success of implemented changes.
- Enhanced communication among team members, which resulted in increased efficiency and productivity.
- Improved member satisfaction by addressing concerns and providing timely resolutions.
- Maintained accurate records of all member interactions, ensuring compliance with privacy regulations and enabling better tracking of concerns or complaints.
- Collaborated with other departments to develop comprehensive programs catering to the diverse needs of our members.
- Spearheaded initiatives that fostered a culture of continuous improvement within the organization, driving positive change in both internal processes and member-facing services.
Member Service and Merchandise Team Lead
Sams Club
07.2020 - 03.2023
- Optimized store layout for efficient customer flow and maximum product exposure.
- Oversaw budgeting processes, ensuring operational costs remained within target parameters without compromising quality or service standards.
- Enforced safety regulations among staff members to create a secure working environment that minimized risks of accidents or injuries onsite.
- Coordinated special events and promotions, driving increased sales during peak seasons.
- Increased customer satisfaction through effective team management and superior product knowledge.
- Maintained open lines of communication between management, staff, and customers for seamless operations.
English Teacher/Athletic Director
Liberty Christian H.S
06.2015 - 06.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Prepared comprehensive English curriculum for multiple classes.
Office Manager
Knowles-Mcniff
05.2010 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Credential Proram - Teaching Credential
Vanguard
Costa Mesa, CA05.2008
Master of Arts - Esducation
Grand Canyon University
Phoenix, AZ05.2005
Bachelor of Arts - Education
Southeastern University
Lakeland, FL06.1994
Skills
- Customer service expertise
- Staff Training and Development
- Team Management
- Innovation and Creativity
- Event planning support
Timeline
Member Services Manager
Sams Club
03.2023 - Current
Member Service and Merchandise Team Lead
Sams Club
07.2020 - 03.2023
English Teacher/Athletic Director
Liberty Christian H.S
06.2015 - 06.2020
Office Manager
Knowles-Mcniff
05.2010 - 05.2015
Credential Proram - Teaching Credential
Vanguard
Master of Arts - Esducation
Grand Canyon University
Bachelor of Arts - Education
Southeastern University