Julie A. Korpitz
Manhattan,Illinois
Summary
To leverage the knowledge and background from the past 20 years in the plumbing industry, to move into a role that utilizes the skills and experience to help grow and expand a company’s current position within their field while emphasizing excellent customer service. Strong communication skills both verbal and written. Positive, personable and friendly professional, capable of effectively training and managing administrative team. Proficient in Microsoft Word, Excel and PowerPoint with over 5 years' experience working with Service Titan.
Overview
28
28
years of professional experience
Work History
Office Manager
Jim Wagner Plumbing
Lombard, IL
06.2017 - 12.2022
- Developed strong administrative teams for CSR's and Dispatchers.
- Working daily with Service Titan software.
- Friendly, energetic and positive personality with ability to encourage and motivate through different training models.
- Works well with all individuals, creating dynamic environment that responds to ever evolving and fast-paced environment with confidence.
- Strong verbal and written communication skills to create connections with staff and customers that builds trust and dedication.
- Responsible for creating and managing standard operating procedures for administrative staff to improve overall performance and workflow in office.
- Examined different demographics to improve efficiencies and increase productivity
- Provided training for all new hires and training for experienced employees to help increase percentage of booked calls by 10%.
- Inspiring employees in positive manner to create environment that allows people to enhance their currents strengths which in turn helps company reach their goals.
- Evaluated employee records and productivity to complete employee evaluations and how their success contributed to overall success of company.
- Extensive computer knowledge
Office Manager
Taylor Development
Mokena, IL
08.2015 - 06.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities.
- Organized all work orders and sent all billing out and followed up with customers.
- Established workflow processes with plumbers and created all schedules for dispatching.
- Answered all calls and handled customer issues.
- Managed budgets and appointment scheduling according to commercial customers availability.
- Created and kept organized details and communication about all jobs and updated management.
Office Manager
Caldwell Plumbing
Wheaton, IL
06.2014 - 08.2015
- Maintained computer and physical filing systems.
- Maintained all union paperwork for all employees through payroll system, QuickBooks.
- Finalized all contracts with contractors and maintained all files
- Created systems for payment collections, recordkeeping and quarterly and yearly taxes.
- Established workflow processes for all current working jobs.
- Answered all incoming calls and maintained schedules for owners.
Office Manager
Total CCW
New Lenox, Illinois
10.2012 - 06.2014
- Maintained computer and physical filing systems.
- Filed all customer records with State of Illinois within set timelines.
- Maintained all daily and weekly schedules.
- Established workflow processes and created Power Point presentations for training.
- Greeted and directed all customers and answered all phone calls professionally.
Office Manager / Owner
All Pro Plumbing
Sycamore, IL
01.2000 - 07.2006
- Ability to prioritize work strategies and manage multiple projects simultaneously
- Excellent use of technology to maintain all documents for daily, weekly, and monthly reporting
- Analyzed all company receivables and implemented new protocols to increase sales
- Team developer who can adapt in highly dynamic and changing situations in and out of office
- Strong communication skills, ability to effectively work with all individuals
- Capable to work independently with little or no supervision and within team environment.
Office Supervisor
Minnesota Mining and Manufacturing
Dekalb, Illinois
12.1989 - 08.2001
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Revised and developed procedures to reduce risk and achieve compliance.
- Supervised shipping and receiving, distribution and workplace safety.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
Education
Associate of Science - Psychology
Kishwaukee Community College
Malta, ILSkills
- Positive, Enthusiastic, and Motivated
- Report Preparation and Analysis
- Policy and Procedure Modification
- Staff Training and Team Management
- Accounts Receivable Auditing
- Licensing Requirements
- Monthly Closings
- Office Supplies and Inventory
- Preparing Proposals
- Employee Motivation
- Friendly and Relatable
- Leadership and Change Management
Timeline
Office Manager
Jim Wagner Plumbing
06.2017 - 12.2022
Office Manager
Taylor Development
08.2015 - 06.2017
Office Manager
Caldwell Plumbing
06.2014 - 08.2015
Office Manager
Total CCW
10.2012 - 06.2014
Office Manager / Owner
All Pro Plumbing
01.2000 - 07.2006
Office Supervisor
Minnesota Mining and Manufacturing
12.1989 - 08.2001
Associate of Science - Psychology
Kishwaukee Community College
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