Julie Kovacevich

Responsible for the AOV growth and attrition of Signature Success customers in the SMB Operating Unit.

• Establishes strong relationships with Signature Success customers to improve adoption and drive business value.
• Monitors metrics and develops actionable insights to accelerate customer time to value and prevent attrition.
• Assists customers with onboarding and product setup to foster successful adoption and usage.
• Generates reports and communicates results to stakeholders to provide insights into customer success.

Co-owned AOV growth and attrition targets for $1.1B SMB Operating Unit.

• Generated reports and communicated results to stakeholders to provide insights into customer success.
• Collaborated with sales and product teams to address customer success objectives.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Lead process improvement and problem-solving efforts to create standard procedures across Commercial & Mid-Market Customer Success team.
• Conducted training and mentored team members to promote productivity.

Managed a portfolio of 1,500+ customers to help them derive maximum value from their Salesforce investment and to ensure a successful renewal.

• Partnered with Sales Leaders and Account Executives to build relationships across strategic accounts and identify growth opportunities.
• Provided enablement on Customer Success Programs to internal and external stakeholders and collaborate with Sales to drive attendance and run in-person events.

• Developed and executed consultative sales strategy to grow Salesforce footprint across install base.
• Managed complex sales cycles to demonstrate solution impact to c-level executives.
• Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
• Mentored fellow account executives to accelerate onboarding and meet and exceed team sales targets.
• Promoted to Senior Account Executive based on performance and peer leadership.

• Prospected, sourced, and closed new business across multiple product lines.
• Managed relationships with product specialists, sales development reps, and consulting partners to maximize client success and close rates.
• Promoted to Senior Account Executive based on performance and peer leadership.

• Worked with a team of Account Executives in the Enterprise Business Space to generate pipeline and develop client relationships within strategic accounts.
• Nominated by leadership and peers for the Hiring Committee, Audit Committee, and Spiff Chair.

• Managed new business, account development, and retention through networking and prospecting.
• Supervised and trained four assigned AT&T retail stores on business client interaction and product offerings.
• Promoted to higher traffic sales territory after first year accomplishments.

• Participated in instructor-led, web-based as well as real-life experience handling business accounts.

• Responsible for initiating and solidifying client relationships and selling advertising to local businesses.